TNT Motorsport

Why is it only the Viper COmmunity?
I read SO MANY posts regarding tuners that don't return phone calls, deliver products, have empy promises, etc. I don't know the story about this, but Da&%it guys, you all are tuners and represent us when it comes to upgrades.
There's only one tuner I'll give my money to and order products and a select other few that sell viper accessories that I'll deal with.

get your act together guys or your days are numbered (as is any business with poor customer service). It's the customers that decide your fate!..

Gerald (a business owner)

I was referred to Jon B. at Parts Rack By Doug Levin Motorsports.
If Doug recommends Jon B. I will gladly do my biz with them.
They have all kinds of hard Viper parts you can find.
Soon I will purchase a wing from them. Just need to get my wife a new toy first.

Max

JonB and PartsRack. NO PROBLEMS!!!

TNT is not going to rip you off!
They are basically good people. Communication however
is NOT their strong point!

TNT has never let me down. First class tuner - just very busy.

I went back and forth with Roy a few times as well - no returned e-mails, phone calls, etc., but in the end he delivered and apologized. I would do business there again, for sure.

I think that sometimes WE all need to put ourselves in the other persons shoes! I for one don't always see the customer as being right...if he is wrong he is wrong. Just the viper community? Go buy an airline ticket, chances are that your flight will be delayed...will you chew out the pilot? I don't know about the rest of you but I can't even count on my Barber to cut my hair at the appointed time(what hair I have left,LOL)

When I quote a ship date sometimes its predicated on another vendor or production facility's timetable,....and like anything else delays can occur.

Do you badger the IRS for your refund? Did you badger the dealer for your viper, once ordered? what about the waiter at a fine restruant? What makes a viper tuner any different? Im in business to help you with your hobby and I don't make a dime until your product ships! Not to mention the dozens of calls and emails each day just to answer technical questions and offer advise to fellow viper owners. I do this because I ENJOY IT.

I look at things from a positive view. If I call someone and order some product and they say "we are backed up it MAY take a week but could take 3 weeks" I immediately feel secure that this company is SELLING and SHIPPING their products! I get REAL scared when I call and hear a dog barking, or a woodpecker, and have my stuff the next day!

Personally as a tuner, I believe in personal service. You can't order anything on my website without speakiing with me. No phone mail, shopping cart or long drawn out answering machines.
But to heckle me over a week or so on a delivery that ran late(that you were not even charged for until your product shipped)for a one at a time produced, hand assembled product. It just aint right! I don't care what the price. Good things sometimes take time as Im sure Roy and the other tuners will agree!

Thats enough ranting! I can't say that I speak for any other tuners, but there has been alot of tuner heckling and threats on here lately, and being of a more vocal personality, felt it necessary to share MY views.

Tom
Http://btrviper.com

Tom, what thread did you read?

Airline ticket? Barber? Waiter at a fine restaurant? Flights get delayed... ok. Some people have more hair then others (takes longer to cut / not barbers fault) and most people like there food cooked.... yes I can understand that, but to not return a customers telephone call or email and say that the customer is wrong? You lost me on that one. The customer stated... He or she does not mind the wait, however they would like a return telephone call or email.

I would be very concerned if I paid for an item, and then tried to get a hold of the seller only to find my calls not returned or my emails unanswered! Furthermore, you have two additional posts backing up his concerns by stating that communication my not be one of the sellers strong points, but on the other hand he reassuring the buyer that he is not getting ripped off.

I don't think this person was heckling you or TNT. However, I will be sure to remember how you want your customers to act and make sure anyone that is thinking of doing business with you knows how the rules work before they place there order.

This will always be a VERY touchy subject;

We all at sometime or another will be on either side of the fence. I know, I try to put myself there so I can relate to our customers needs. It doesn't take a business degree or a top adviser to make sense of good-customer/business relations.
In fact, it's quite elementary.... Good business sense is just "common sense" and the courtesy of a "return phone call" goes a long way!

I just have a hunch If your patient with Roy @ TNT, you'll be a satisfied customer .

Hang in there!

Doug

Spoken like a true champion! Thanks Doug.

I too have have heard nothing but good things about Tom Welch of BTR and Roy of TNT. Your item will be delivered. Hang in there.

The point that communication, rather than the product or the delivery time, is at the root of many of these tuner disputes and was discussed at length in a post a month or so ago and again earlier in this thread. Nonetheless, the tuners seem to forget this point all too often (so do too many businesses).

There is no excuse for not returning calls. Yes, you may be very busy. Yes, you may have a family with many kids. Yes, you may have just had one of your kids suffer a typical childhood injury. But, we all have those problems and we must balance our work lives with all that other other stuff.

If things are delayed, whether it's your fault or beyond your control, return the customer's phone call. Even if it's only to tell the customer that you haven't done what you were supposed to. Apologize and tell 'em what the next step is (even if that step is just to wait for a while longer). But return the damned call. If you can't do it personally, have one of your guys do it. Ignoring the customer only makes whatever the problem is worse...and leads to negative posts on this board which can only hurt business.

I suppose that a customer may become such a pest that you don't want to deal with him. Well, tell him to stop calling. You likely won't piss him off any more than if you ignore his calls. I gotta figure that will almost never happen. Even though all of us business owners have clients/customers we'd rather not deal with, it doesn't often get so bad that you just tell 'em not to call.

One of the points to realize is that most of our beloved aftermarket tuners ARE true Viper enthusiasts, and in most cases travel to Viper Days events, or have other racing or media schedules that they must adhere to. These great guys are focusing on a very small (yet, of course, very important) community of Viper owners, and in most cases, do not have the financial means to have a full time customer service rep man the phones. It is a correct point that with Cell phone minutes being as inexpensive as they are, it would be a sound business practice to make a call to the customer, no matter where they are, just to let 'em know that things are in the works, or delayed, or being delivered.

This website has always been a good source for getting negative and positive feedback about a tuner, and TNT, along with a majority of others, historically, have had a proven positive track record. Please let us know how things develop, I'm sure everything will work out to your satisfaction.