To All;
First and most of all, I would like to wish Mark a speedy recovery and wish him the best.
I have talked to Mark about his shipment. Unfortunately, sometimes we are only strong as our weakest link. Saying this, I promised Mark his delivery many times, and at the end, it had to be postponed several times. This last time, it was an unfortunate mistake on shipping that my wife, Joyce set up.
Everyone knows that my son has been sick, and I also work as a FireMedic at the FireDepartment. Everyone that knows my work and has received my products know that I stand behind everything I do or sell. I know that I am hard to get a hold of, and as you know I'm usually constantly on the board. However, due to the above circumstances in my family, the time that I am in the shop goes 100% in trying to get work in the shop done.
Please do not thing that I use this an excuses, as I know that good communication is a back bone in good business. This situation is a perfect example. Also, anyone here that knows me, or has visit my shop, will attest to the fact that I am very meticulous and sometimes a fanatical perfectionist. Unfortunately, in my situtation there are certain stages that I'm forced to use outside sources, which I must take full responsibility for, rather good or bad.
One of the few things that we are not doing in house, is paint work. We must rely on an outside vendor. Those who know painters, know that they are a very procrastining breed. For this we take full responsibility, as the vendors we use represent our business and products.
As said before, I do not pretend to use the illness of my son as an excuse, but as a dedicated father and understaff business man, it takes it's toll.
I take extreme amount of pride in what I do. Any of you that have spoken with me on the phone, when reached, will attest to the fact that I will spend an extreme amount of time explaining and detailing procedures and information in general, whether purchasing parts from us or not.
We currently house 14 Vipers in the shop in different stages of build which demands an extreme amount of time. Although my staff does not share these but my personal shop hours usually consist of 10am to about 2am, as I accomplish most of my work after hours. I also encourage concerned parties to phone me after hours, as it is sometimes the best time to reach me personally. I will make myself available over the next few weeks to answer all phone calls and concerns.
Please know that this not just a business for me.As the Viper experience has been a very important part of my life by turning a hobby and passion into a business.
Now to address individual concerns:
Starting with Mark - For you that have doubt of our intentions, we will be more than glad to post pictures of his hood and rear diffusior which I must add is a work of art. I assure you with Mark's return he will also be posting his excitment in these products.
Jeff Mortin - You contacted me a few months ago with regards to designing a Lemans Facia. We are and have been in the process of designing Lemans replica parts. As anyone who is involved in R & D and at the same time running normal day to day operations know that this a long process. Jeff, I must admit your post here confuses me, as I never made any committment to time and you even offered to give me a deposit, which I refused, as I could not promise a completion date. I feel very strongly that nothing is astray here. Your patience would be appreciated and know that we are still working on it. I do not feel that I have violated any committment here and therefore, the post you made was uncalled for.
Lou Leone- Thank you for patience and continued support. As you know, Joyce has been keeping you abreast of the progress of your motor. I will shoot you an e-mail with an up to date progress.
Roof - Your post confused me as it indicated that you had ordered products and not received them. This confuses me, as I personally verify that all ordered products from you were shipped and received. You have a great collection of Vipers and we are proud to have our products represented in them. As you know all parts that you have ordered from us in the past we have expedited and taken pride in great products that you recieved. The small problems that you may have encountered were rectified immediately.The seats that you had for numerous months while waiting for installation at your installers convenience, left us in a situation with no return cores to enable us to make our convienent exchange program for others. I even offered when you were done here in Florida for the Nationals, that I would personally install them for you.We are one of the few companies that offer an exchange program on most of all our parts, ie..interior pkgs, cylinder heads, c/f packages, with no deposit required for the core and just work on the handshake method which unfortunately has left us a shortage of our returned exchanges.Upon receiving your seats back, you had asked for a price on our hood, side sills and other misc. parts. We said we did have them in stock and would work your credit towards those parts, as we did with the recent side sill covers you received.
In ending please understand, the VCA and Viper community is an extremely important and respected community in our business and our personal lives. As a family owned and operated business we take great pride and can assure you that we will be here for years to come.We also have reserved two booth for the VOI to display and offer some of our unique products, but more importantly, looking forward to putting faces to voices and names that we have dealt with for years. As said earlier, I attend to make myself available for all phone calls to be answered personally for any concerns and issues. For those who have Nextel Wireless service, my id # is 161*190949*4, this is the direct to talk radio for my phone and also toll free 1-888-vipermd. The only days that I am not available are my Fire Department on duty days, that consist 24hr on 48off. Many have asked why I keep such a busy schedule and continue with the FireDepartment. This is a job that I take great pride in and I'm closing in on retirement years, plus with two chronically ill children, the benefits are a must. Tomorrow will be my on duty day, but also know that there if is an immediate and urgent situation, I call in periodically and Joyce can give me the message.
Thanks in advance for your understanding and patience.
Scott
