Would you trust a VCA vendor to refund your money?

Shelby3 said:

Shipping girl.

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That damn shipping girl AGAIN? Ever since she got off the steroids, she hasn't been able to get the shipping right (in or out).

Point: When a company is a ****, blame it on the shipping girl.

GTS-R 001 said:

Mike,

It seems your years of internet business has made you quite cynical.

As I mentioned in my email earlier today, if you just approached things from a more communicative angle, like Hey, I got the claim notice and it was denied and UPS shipped the package back to me, where can we go from here?"

But instead every step of the way is shoot first ask questions later, "Give ,me my money, claim denied, I'll slam you on the forums if you don't, you're a fraud!!!"

Being advised of the damage you were the same way, (PS. Not everyone has time to look at and in a package at the end of the day when the guy in brown bounces in and needs to run off right away, I mentioned the box looked beat to the driver he just said "check it out and let me know and you can file a claim")

Same with the paypal dispute and unnecessary escalation to a claim

I have paid you back partially, I just paid a vendor the other day and I have to refill my paypal account and that will take a few days, so, hopefully you can be patient.

As for the speedster, keep it as a trophy you've earned it!

Now that it is cracked it is useless to me, if it doesn't fit your car you should look further into that as we all know your car has been dismantled by your body shop that painted, and I have never had one of these speedsters not fit so do yourself a favor and get it checked out, something may be out of alignment between the roof, trunk deck lid hinges etc.

As for scamming people, you seem to read more into things than I, most responses were heeding your warning which in my opinion was entirely unfounded, a damaged return needs to be treated properly, why did you insure the shipment at all, if you do not believe in the principals at hand?

Do you issue refunds in your 30K in transactions a month without following your own policies and procedures for getting the item back, in fact very few if any retailers refund before the return, many charge a restocking fee etc.

Click to expand...

You are a major ****** BAG who has, on many occasion, screwed customers out of money, product, or both and made it a habit to blame your shipping girl. I suppose she "screwed the pooch" on this one as well and sent him the "wrong" top?

Anyone who is thinking of doing business with this guy = BEWARE!!!

While I can't comment on this transaction, my past dealings with Steve have been nothing short of perfect. Any question has been answered quickly, every part shipped on time and accurately, and Steve has been more than willing to offer advice on mods/Vipers etc.

Hopefully this gets resolved quickly, for both parties sakes...

If there really is a pattern of alleged fraudulent conduct on the part of a vendor, then all of those who have had such an experience should consider getting together by initially posting something simple like "I have had a similar experience" here and after that through a series of *** which exchange regular email addresses which allow off forum communication. This will permit the group to draft and execute affidavits and file a complaint with the affidavits attached as a composite Exhibit with the applicable State's Attorney General's consumer fraud division. It will then initiate an investigation ( civil and/or criminal depending on the facts alleged) and determine if action should be taken against the vendor in question. However, if there is no pattern of conduct then what is written below might constitute grounds for the Vendor to sue for defamation due to a libelous written statement.

a66cobra1 said:

You are a major ****** BAG who has, on many occasion, screwed customers out of money, product, or both and made it a habit to blame your shipping girl. I suppose she "screwed the pooch" on this one as well and sent him the "wrong" top?

Anyone who is thinking of doing business with this guy = BEWARE!!!

Click to expand...

Bobpantax said:

If there really is a pattern of alleged fraudulent conduct on the part of a vendor, then all of those who have had such an experience should consider getting together by initially posting something simple like "I have had a similar experience" here and after that through a series of *** which exchange regular email addresses which allow off forum communication. This will permit the group to draft and execute affidavits and file a complaint with the affidavits attached as a composite Exhibit with the applicable State's Attorney General's consumer fraud division. It will then initiate an investigation ( civil and/or criminal depending on the facts alleged) and determine if action should be taken against the vendor in question. However, if there is no pattern of conduct then what is written below might constitute grounds for the Vendor to sue for defamation due to a libelous written statement.

Click to expand...

Hey...lawyer up and give hundreds if not thousands of dollars to those lawyers over a few hundred dollars...sounds like great advice from a lawyer .

no ones perfect..just send a full refund and save face..The longer he plays this out the more his buisness will be affected. I was just looking at one of the CF tops for my yellow vert a week ago...if he had just apologized and paid 400 then I would still consider it..But at this point..I would pass..

Again the customer is always right...Ive had more then a few people in my liquor store who purchased a 50$ bottle of alcohal and then 30 seconds later dropped it in the store..or even worse..left the store and dropped it on the way to their car due to what they said was a faulty bag ect..

So now I double or triple bag these items (costing me money) and as well I will replace at no charge the alcohal beverage. If their in the store or even if they left a few minutes ago and bring back the broken remains..

not uncommon lo lose 20$ out of my pocket..But it would even be worse to lose that customer or *customer's* over spilled milk

rather you are selling viper parts/Q tips or bottles of whiskey it's all the same..

CUSTOMER IS ALWAYS RIGHT

rocman said:

If you reused his packaging he should honor the refund regardless of damage. Damaged shipments are a part of doing business. If one of my customers received something damaged, I don't even bother with a claim. I get a new one to the customer as soon as possible. If I ship the wrong item, I issue a call tag and ship the correct one out ASAP whether I have got the old one back or not.

You are the customer and trust should not even be a factor in any of this. You paid for a certain item and you should get what you paid for.

I agree with you regarding him signing for the package as well. If the box is damaged, you note that with the driver. Most drivers will wait there while you open the box to see if the item is damaged.

Click to expand...

Rocman,

He received the right item just made out of a superior material, he was offered a replacement and he refused it, the damage happened on the return trip with his shipper, I was just following the procedure set out by UPS to follow through on the claim. Nice of you to pop over from the alley for a visit!

1fast400 said:

The short version was I sent it back to him when it was the wrong item and it didn't fit. He avoided ups after multiple attempts to start a claim. UPS picked it up, denied the claim because he had no PROOF that anything was damaged and then sent it to me for some reason. I was asking the board, given this guy refused to refund me when he had this item in his possession a month ago, should I send it back and trust him to give me back my money.

Public boards make people accountable, which is why I posted everything on here. I have no desire to own this hunk sitting here. He will have a tracking number as soon as I get refunded, which should have happened the first time.

Click to expand...

Mike,

The accurate statement here is that I waited for UPS to pick up for a week and a half, then I went on a trip and when I returned I called them repeatedly to pick it up and they finally did.

One of these days you will send me the denial from UPS so I can see what it says, right?, I guess that since you saw the pics I emailed you of the damage and that since UPS has been conversing with you about the claim and damage and not me, you have pointed out the damage that they supposedly cannot find but you mention in an earlier post here?

This whole thing is pretty ridiculous since you were told this AM before you started this thread that I was refunding your money whether you returned the part or not.

Bobpantax said:

Enough already! Ship the item back per HIS UPS account number at his expense. If he does not refund your money, post again. Then we will all jump on his back.

Click to expand...

Thanks for the offer to "jump on my Back" Bob, but he has already been told to "KEEP THE PART" and his refund is already in process with some of the funds already in his hands.

RichieSRT10 said:

In all my dealings with Steve I have found him to be dishonest and extremely good at twisting the truth. I understand he is a vendor but his bad reputation has spread like a disease out of control. With a limited amount of vendors I still can not perceive why the VCA takes his dollars when everyone is fully aware of his antics and finger pointing.

At least he didn't blame the shipping girls for this fiasco.

Click to expand...

Richie, Richie, Richie,

As you well know, we never had any business dealings outside of me donating items as prizes for your Bradenton race a few years back, which I took exception to when you gave the prizes away in private "drawings" prior to the race. Non the less, all your ill given prizes were shipped to the recipients, correct?

a66cobra1 said:

You are a major ****** BAG who has, on many occasion, screwed customers out of money, product, or both and made it a habit to blame your shipping girl. I suppose she "screwed the pooch" on this one as well and sent him the "wrong" top?

Anyone who is thinking of doing business with this guy = BEWARE!!!

Click to expand...

Thanks Bud!

And have we had any business dealings? NO

Do you speak from experience or are you just poppin in from the alley as well?

Bobpantax said:

If there really is a pattern of alleged fraudulent conduct on the part of a vendor, then all of those who have had such an experience should consider getting together by initially posting something simple like "I have had a similar experience" here and after that through a series of *** which exchange regular email addresses which allow off forum communication. This will permit the group to draft and execute affidavits and file a complaint with the affidavits attached as a composite Exhibit with the applicable State's Attorney General's consumer fraud division. It will then initiate an investigation ( civil and/or criminal depending on the facts alleged) and determine if action should be taken against the vendor in question. However, if there is no pattern of conduct then what is written below might constitute grounds for the Vendor to sue for defamation due to a libelous written statement.

Click to expand...

Good advice Bob,

Perhaps you should PM all the nice chimin inners here from the Alley and see if they know the meaning of any of what you have outlined above and maybe ask any of them if they have had even one business dealing with me, or if they are just trying to again argue the Bradenton, "let me give the prizes away early to whomever I want to" fiasco for their friend. While your at it, maybe ask for my tax receipt for the donations, I still never received it.

Just trying to expedite a solution here. See post number 34 above. If you refund all of his money without receiving the part, that is, of course, your choice. My only suggestion is that there are many vendors on this site. Very few receive hostile posts. At a minimum you need to improve the quality of the order process to insure that you ship exactly what is ordered. Also, if you do not have a stated return policy on your order form, you need to have one which comports with any and all applicable consumer laws.

GTS-R 001 said:

Thanks for the offer to "jump on my Back" Bob, but he has already been told to "KEEP THE PART" and his refund is already in process with some of the funds already in his hands.

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Actually, there would be no fees for the first alternative except those incurred by the vendor being investigated if that vendor chose to use an attorney. A defamation suit, assuming it has merit, would be handled by a competent lawyer on a contingency basis plus the costs incurred. The damages in a defamation suit, subject to applicable state law, would be the lost business attributable to the false statement made - not an easy thing to prove. In some states for aggregious defamation there might be punitive damages but I am just guessing since this is not my area of practice.

LifeIsGood said:

Hey...lawyer up and give hundreds if not thousands of dollars to those lawyers over a few hundred dollars...sounds like great advice from a lawyer .

Click to expand...

Twister said:

no ones perfect..just send a full refund and save face..The longer he plays this out the more his buisness will be affected. I was just looking at one of the CF tops for my yellow vert a week ago...if he had just apologized and paid 400 then I would still consider it..But at this point..I would pass..

Again the customer is always right...Ive had more then a few people in my liquor store who purchased a 50$ bottle of alcohal and then 30 seconds later dropped it in the store..or even worse..left the store and dropped it on the way to their car due to what they said was a faulty bag ect..

So now I double or triple bag these items (costing me money) and as well I will replace at no charge the alcohal beverage. If their in the store or even if they left a few minutes ago and bring back the broken remains..

not uncommon lo lose 20$ out of my pocket..But it would even be worse to lose that customer or *customer's* over spilled milk

rather you are selling viper parts/Q tips or bottles of whiskey it's all the same..

CUSTOMER IS ALWAYS RIGHT

Click to expand...

Twister,

The full refund is on its way, He paid by paypal, I refunded by paypal, part today, as that is all I had in that paypal account and I have moved money to the paypal account, so as to complete the refund, but it takes a couple of days to fund.

He has been told to keep the part, this AM, a couple of hours before this thread was started, at the same time he was told that he was getting the refund.

I copied some key VCA officers on all the emails going back and forth as they happened and I believe that my iteration of todays events is accurate.

GTS-R 001 said:

..... maybe ask for my tax receipt for the donations, I still never received it.

Click to expand...

that's wrong

(not to get a receipt i mean)

Bobpantax said:

Actually, there would be no fees for the first alternative except those incurred by the vendor being investigated if that vendor chose to use an attorney. A defamation suit, assuming it has merit, would be handled by a competent lawyer on a contingency basis plus the costs incurred. The damages in a defamation suit, subject to applicable state law, would be the lost business attributable to the false statement made - not an easy thing to prove. In some states for aggregious defamation there might be punitive damages but I am just guessing since this is not my area of practice.

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Bob,

I guess all that is need then is some actual consumers who actually bought something vs a bunch of SH*&^ disturbers from the Alley who just want to stir up crap. But as we both know, most of this crap is just crap and lawsuits for the most part primarily make lawyers rich at the expense of the litigants.

For this transaction, 1fast400 decided to return his part, he sent a PM on Saturday July 31st at 3:34 PM stating

07-31-2010, 03:54 PM Re: Speedster
This did not fit well at all. I'd like to return. If you can just provide me a shipping address, I'll be happy to send it back to you. Upon receipt if you'd simply refund my paypal purchase at 650.00, I'd appreciate it.

Mike


not an email or a phone call, to advise me on a weekend , when I did see the PM it was after he had filed a dispute with paypal for not accurately describing the part (filed Monday August 2nd at 2:00 PM) . He then shipped the part back and then escalated his dispute to a paypal claim. Paypal struck his claim and dispute as from what I can figure they did not follow his logic or tactics.

Note that his own words were "Upon receipt if you'd simply refund my paypal purchase at 650.00, I'd appreciate it.", How do you say this and file a claim approx 6 working hours later before you have even returned the part??

It is pretty hard to have the "CUSTOMER IS ALWAYS RIGHT" thing happen when the customer says one thing then files a claim and a dispute and breaks your property and fails to file a real claim when they should, and then fails to advise you of the claim status (still waiting...) etc.

This all amounts to some serious passive aggressive behavior, ask for the return during non business hours via a round about communication system and then file the claim with paypal before you even have a response, but don't put the real reason use a different one "This did not fit well at all. I'd like to return" vs the claim "the item they received did not match the original
description."

The part was broken on the return shipping and a claim for damages was filed, until being advised otherwise, one can only assume that 1fast400 was receiving his $800 claim payment for his $650 investment in the part. His first communication to me was at 5:43 Am today stating

" Your claimed was denied about UPS. You have 24 hours to provide my refund. I'll be posting this entire story on viperalley and viperclub and petition to have you banned from VCA due to fraud if I don't have my refund. "

to refund or I will make this thread, the rest is Viper Alley, ooops sorry, history

I understand your generous nature and willingness to give legal advice, and I think there are a few people (Alley members) that can use some.

Thanks Bob

eucharistos said:

that's wrong

(not to get a receipt i mean)

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I know, but in his , Richie's defense, it is hard to give a tax receipt for a donation when you give away the stuff to your friends... I don't think it qualifies

Bob, Opinion?

I know Steve and have delt more than once with him. He is a stand up guy and has always gone the extra mile. I think the initial post was inappropriate. We should butt out and let them work it out themselves in lieu of those who have anointed themselves as mediators.

GTS-R 001 said:

Richie, Richie, Richie,

As you well know, we never had any business dealings outside of me donating items as prizes for your Bradenton race a few years back, which I took exception to when you gave the prizes away in private "drawings" prior to the race. Non the less, all your ill given prizes were shipped to the recipients, correct?

Click to expand...

The drawings were done by other members not me. Whitebeard and Karen did the drawings so again you have the facts mixed up because of all the lies you tell. Underground racing was the only one who asked for a tax receipt and received it. Stretching the truth again Steve.

You agreed about how prizes should be awarded and that after you had problems with Klly you did a 180 and said we should have waited till race day to give out prizes. Prior to that you thought it would be a good idea for a member to show off your hood at that Bradenton race to help promote your business and I agreed.

It took you over 3 months to send out some of the dead pedal kits. It took a letter from an atty(Shotgun Willie) before you decided to stop making excuses and ship out parts. Tim (Red Snake) waited nearly 4 months for his dead pedal kit. On that occasion you also claimed it was your shipping girl. You slammed Klly about a dented hood and then made up another excuse until we found out you did not even have the hood in your possession.

If you like I can go through my PM's. I have one from Venomiss about another incident back in 08. There are so many it is actually funny that you are still PEDALing parts.

very kool this was resolved

RichieSRT10 said:

The drawings were done by other members not me. Whitebeard and Karen did the drawings so again you have the facts mixed up because of all the lies you tell. Underground racing was the only one who asked for a tax receipt and received it. Stretching the truth again Steve.

You agreed about how prizes should be awarded and that after you had problems with Klly you did a 180 and said we should have waited till race day to give out prizes. Prior to that you thought it would be a good idea for a member to show off your hood at that Bradenton race to help promote your business and I agreed.

It took you over 3 months to send out some of the dead pedal kits. It took a letter from an atty(Shotgun Willie) before you decided to stop making excuses and ship out parts. Tim (Red Snake) waited nearly 4 months for his dead pedal kit. On that occasion you also claimed it was your shipping girl. You slammed Klly about a dented hood and then made up another excuse until we found out you did not even have the hood in your possession.

If you like I can go through my PM's. I have one from Venomiss about another incident back in 08. There are so many it is actually funny that you are still PEDALing parts.

Click to expand...

Richie,

Your ability to spin the truth is quite exceptional,

You did the drawings

when you "drew" Kelly's name to win the hood you gave him, his was the only name in the hat.

You PM'd me stating that you wanted him to get it.

He got the hood, THAT I HAD ON CONSIGNMENT AT DC PERFORMANCE, i.e. my hood, my property, my call to DAN at DC to arrange for you and your brood to arrange for the shipping.

Kelly received his hood what 2 or 3 WEEKS BEFORE THE RACE that the other hood was to be a prize for, remember how you also gave away the wrong HOOD!

There was no letter from Shotgun Willie, ( now he is an attorney?) Maybe he can produce a copy, maybe if he is an attorney, I can ask him with a rule 11 letter to tell the truth in this matter to set your web spinning on truth mode.

and last but not least, yes, what was it 3 sets of dead pedals were shipped out to 3 of your "prize winners"

RICHIE the key fact you keep overlooking in all this is that YOU AND YOUR BROOD GOT A BUNCH OF FREE STUFF FROM MANY VENDORS and YOU DID NOT PAY A DIME FOR IT, AND YOU GOT IT and now what do you do, YOU RUN PEOPLE DOWN FOR GIVING YOU AND YOUR BROOD FREE STUFF that was intended for PRIZES, it was not given FOR VIPER ALLEY INTERNET RAFFLES whereby there was no QUALIFYING to win the PRIZES.

You did inform all your PRIZE donators that you were going to give away the prizes in advance, that does not make it right. Slamming your donators and their products when they are then required to ship product well before the event the prizes were allocated for is WRONG, giving away the WRONG items is WRONG.

Bottom line your behavior is WRONG

Your slamming me for the last 2 years for supporting your event is WRONG

Here is a copy of a message i sent you back then in the middle of things

"Richie,

My shipping girl is back next week, the hood did not go out yet. the dead pedals did not go out yet. I run my company and do not do shipping. the dead pedals will go out on Monday.

On Monday I will get the shipping pricing on the hood, I tried getting it but the costs seemed TOO high as I told Kelly $600.00, should have been $300.00

Once I get my shipping girl to get the proper pricing, I will give Kelly a call.

ALSO - the Hoods that were offered were the GEN1 and GEN 2 comp coupe style hoods, not the GEN 4 style hood, which was given away to Kelly, but I am still sending out a GEN 4 hood to him.

AND PS any more Snotty voice mails about how Woodhouse could give a shipping price right away and I will send out nothing!

Wood House would not support this race, and if they did they would make damn sure the prizes were prizes.

I supported your race with PRIZES, now it is giveaways to who the hell knows. And then I start getting flack and attitude??

Total BS. Not impressed! and now people in the thread start asking where is my giveaway , weeks before ....

So I am going to be out of pocket, a couple of thousand and get bad press for trying to help you.

NICE! "

Richie, History is history, no matter how you try to spin it, the facts are the facts

You did not get screwed - you got free stuff and YOU gave it away

You even gave away items that were not donated

every piece of FREE STUFF you GAVE AWAY was sent out to your "WINNERS"

You gave away all my donated FREE STUFF prior to the race that the FREE STUFF was intended and donated with the specific intent to be PRIZES FOR

From the BRadenton Thread page 29

Klly Klly Klly
October 31st, 2008, 01:18 AM #563
Richie-SRT10
MuscleCar Nut
Richie-SRT10 is offline
Join Date: Oct 2005
Location: Crystal River, Fl.
Posts: 6,318
Klly Klly Klly
This is the prize that I wanted. Gen3/4 Hood. I have to work a deal with Steve for this.
The winner of the hood is Hollywood.
Congrats Klly. here is another pic of the hood you just won. The only thing I ask is that you pay for shipping
on the hood.
[media]http://gallery.viperclub.org/data/50...m/DSC05275.JPG[/media]A special thanks to Vipair for contributing 3 dead pedal kits and 2 Hoods. I know they will get a sale from me soon. For a small amount more this hood can be upgraded to carbon fiber. If you decide you are going to
paint it just let Vipair know.
Vipair Performance
Thanks from everyone here at the alley
__________________
10.40/ 1.65 60' time on Pirelli Street tires

That post was October 31st

Here is the email string between me and Dan at DC performance regarding the hood that you gave away, funny how this does not jive with your rendition of the FACTS Richie, you had to call to get DC to deliver???

On 11/24/08 1:39 PM, "Steve Prescott" wrote:

Dan,

If there is anything I can do to help, just let me know.

Steve


On 11/24/08 12:23 PM, "DC Performance Inc." <[email protected]> wrote:

This thread is pretty crazy. How about Gts-r 001 refunds the money to 1fast400. And 1fast400 can send the speedster top to my house and i will use it even with the crack. Or for that matter any free parts Gts-r 001 wants to send to my house would be ok with me. Happy to see it worked out.

Saying your are doing a refund and doing it are two different things. As of this am, I have 1/3 of my money.

1fast400 said:

Saying your are doing a refund and doing it are two different things. As of this am, I have 1/3 of my money.

Click to expand...

And it has now been 25 hours since your email to me yesterday demanding the refund since your UPS claim was denied, (filed by me because you refused to file), I am still waiting to see the result of that claim,

At 1:38 on August 13 you escalated your paypal dispute to a claim, you had my funds held in my paypal account from August 2nd on, with the filing of your paypal dispute, then you send this email,

On 8/13/10 2:02 PM, "AOL.com - Welcome to AOL" <AOL.com - Welcome to AOL> wrote:
Refund my money. Email me a description and any evidence you have of the damage, along with the original tracking number and I'll forward to ups. I'm not doing that until I get my refund.
is there a problem with showing it to me?



On 9/20/10 5:13 AM, "AOL.com - Welcome to AOL" <AOL.com - Welcome to AOL> wrote:
"Your claimed was denied about UPS. You have 24 hours to provide my refund. I'll be posting this entire story on viperalley and viperclub and petition to have you banned from VCA due to fraud if I don't have my refund. "

I haven't had any dealings with this vendor so I can't put forth an opinion. But I will say that many have used this thread to air out unrelated grievences that have nothing to do with the original post. In my opinion a moderator should close the thread at this point.

I can't get past the "shipping girl" comments. Perhaps she was hired for skills OTHER than shipping. hehe

UPS *****!!! Seems many have missed this part of the problem. The part was damaged by UPS and they refused to do anything about it. I bought a intake manifold from a guy and it was shipped UPS. Well.... they LOST it! Not something I think you would just misplace. They even admitted it. It shipped to the first location and they didn't know what happened to it after that. I paid $1000.00, they refunded $100.00. Fortunately, the guy I bought it from had another one and he sent it to me free of charge. He basicly got screwed. UPS *****. Use Fed Ex if you can.

GTS-R 001 said:

Rocman,

He received the right item just made out of a superior material, he was offered a replacement and he refused it, the damage happened on the return trip with his shipper, I was just following the procedure set out by UPS to follow through on the claim. Nice of you to pop over from the alley for a visit!

Click to expand...

Please don't make it seem like I'm out to attack you. I have nothing against you. I just gave my opinion based on the OP's post.

Now that I read more, my feelings have slightly changed. If a replacement is refused, I would have not given a refund until I got it back as well. That said, whether he shipped it with your account or his, his refund should have been processed no later than a day or two after you getting it back, regardless of condition. Everyone knows Viper owners can be a little touchy, so companies have to adjust their business practices to better deal with them. As mentioned earlier, you should have a documented return policy.

I'm interested in the shipping girl.

rocman said:

Please don't make it seem like I'm out to attack you. I have nothing against you. I just gave my opinion based on the OP's post.

Now that I read more, my feelings have slightly changed. If a replacement is refused, I would have not given a refund until I got it back as well. That said, whether he shipped it with your account or his, his refund should have been processed no later than a day or two after you getting it back, regardless of condition. Everyone knows Viper owners can be a little touchy, so companies have to adjust their business practices to better deal with them. As mentioned earlier, you should have a documented return policy.

Click to expand...

Thansk Rocman,

There is a reason you are voted to be a moderator everywhere you end up, i guess my assumption was that his claim wit UPS should be resolved before refund or else it could be a double tap as the claim was his claim to be paid to him, the first indication of a claim being denied was yesterday AM at 5:38AM

Email from my ups rep:

Yesterday you asked for confirmation on the damaged viper cover. A "inadequate damage notification" letter was mailed on 9/10/10. The code "2" in the Damage Information section below is the "denied" code.


I hope this helps.


Tracking Number
[FONT=Times New Roman, serif]1Z5583TT0379842376 [/FONT]
Claim Number
[FONT=Times New Roman, serif]33551278[/FONT]
[FONT=Times New Roman, serif]Damage Information [/FONT]
[FONT=Times New Roman, serif]DISC CEN:9540 , LDI CD:35, PACK CODE:2 , DISP CODE:A, EXT PACK:12 [/FONT] [FONT=Times New Roman, serif]Remark [/FONT]
[FONT=Times New Roman, serif]Full Detail in eTT DN; PACK COND 40 57 43 53
[/FONT]