Anyone know what's going on with R&J Distributing?

sassafras · Jul 25, 2012

Ordered some emblems from them last Friday. They won't respond to my emails or phone calls. Probably going to go ahead and file a claim with paypal so at least I can get my money back. I understand if you are busy and can't ship something right away, but at least acknowledge that someone place an order.

LifeIsGood · Jul 25, 2012

I ordered and received some emblems from them a few months ago. They do get slow responding, but a number of viper owners that have done business with them have been happy with the emblems...once they got them.

I ordered mine on 2/27/12 and received them on 3/16/12.

Allan · Jul 25, 2012

Who is this R&J Distributing? ...............Do I need to introduce them to my little friend?......send them a dead fish maybe?......they may need a visit from the Family....................

.............. :omg:

DrTaco · Jul 25, 2012

Hey Sass,

Went/going through the same thing. They sent me an email stating the orginal (2) emails of mine had been sent to their spam folder (dont buy it) and that was why they were late getting back to me. I made paypal payment and am currently waiting for my emblems (only a couple days so far). Sorry I couldnt be any more help, take it for what it's worth.... I'll let you know when I get my emblems.

LiquoRT/10 · Jul 25, 2012

it happens i guess

http://forums.viperclub.org/threads/624659-Issues-with-supplier-R-amp-J-Distributing

mattdillon · Jul 25, 2012

LiquoRT/10 said:
it happens i guess

http://forums.viperclub.org/threads/624659-Issues-with-supplier-R-amp-J-Distributing

WOW, & that was over 2 years ago! It sounds like the shipping process hasn't improved any over the years. They all LOVE to throw that restocking fee at ya', just check our return policy! But, I guess it does take some time to go back there & put it back on the shelf! jmo

pauls · Jul 26, 2012

I waited a month for my order. No one answers the phone, emails always said next batch.

WDW MKR · Jul 26, 2012

I had no issues with my order. Never got any sort of e-mail confirmation from them, but the emblems showed up as expected.

mattdillon · Jul 26, 2012

WDW MKR said:
I had no issues with my order. Never got any sort of e-mail confirmation from them, but the emblems showed up as expected.

I guess it pretty much depends on who you order from & what you order!

dave6666 · Jul 27, 2012

They would sell more product if they would modernize and do that speak to customers thing

PDCjonny · Jul 27, 2012

Do a search they have a long history of zero communication and sloooooooooowwww service.

AviP · Jul 27, 2012

ViperJon said:
Do a search they have a long history of zero communication and sloooooooooowwww service.

+1. Best way to get them to listen is not to give them your business.

-Avi
1997 Viper GTS

96GTS · Jul 27, 2012

I agree. I bought/got ripped off from them once, and that's all it took so now I buy somewhere else. I don't care if they were giving away their products, I'll never deal with them again! I'm the guy that bought the door panels that were supposedly off a "3,500 mile Viper" (rusted, cracked and warped) and got charged $150.00 restocking fee. Then it took well over a month, after constant phone calls, to finally get a refund. There are other people out there that can do a better job, do it a LOT quicker and don't screw over their customers.

killerviper · Jul 30, 2012

ruh roh. was about to buy those emblems and even emailed them about it. They responded. this is pre-payment.

Not anymore I guess

Hoosier Daddy · Jul 30, 2012

They jacked me on a slightly used front fascia. They bought some piece of junk located in Texas and shipped it directly to me without looking at it. The whole lower lip was ground down to the bottom of the fascia, mounting holes were all torn up. Hit me for some restocking fee and lost my my shipping cost from Texas also. Threw that piece of garbage in my truck and drove the 75 miles to drop that junk off on his door step. Back then he worked out of his house and his yard had quite a few non viper vehicles being dismantled for parting out I assume. Bottom line he had the part shipped to him from Texas on my dime.

Brian GTS · Jul 30, 2012

Ordered a set of emblems about 2 months ago as well. They have nice emblems and received okay. I e-mailed him before I ordered though to be sure he was going to be responsive as I have heard some stories. Had no issues this time around.

96GTS · Jul 31, 2012

Consider yourself lucky. As you can see from Hoosier Daddy's post, the guy has zero business ethics and tries to pass off "quality parts" that he has never even laid eyes on. If I were selling something that was a representation of my store, you can be dang sure I'd know what I was sending my customers because it's my reputation on the line. That way you don't set yourself up for failure by advertising a set of door panels that look like they've been dragged down a gravel road, ran over by a dump truck and left on the bottom of the ocean for a year, and then tell a customer they're off a 3,500 mile Viper. It sounds like the only thing worth buying from him are the emblems, just don't be in a hurry to get them.

sassafras · Aug 2, 2012

Well two days before my dispute was set end on paypal, he responds back to paypal with a delivery confirmation number. No response about getting my money back, which is sad because I purchased some emblems from another store and they were at my door in two days. So when these do come in I'll have them for sale for a slight discount over what R&J charges plus you'll deal with someone who actually has them in hand.

Darth Menace · Aug 2, 2012

couldnt be any worse than my MGW order. I order, they dont send the items so i ask them for an update in an email, no reply, so i email again and they say they dont get my first email (I can somewhat buy it) so they tell me the 1 item isn't made and it will be made at a later date (they could have told me that when I first ordered them). So they shipped the 1 product that is actually in existance. I still havent received it, but the items were ordered at the beginning of June. Wow...I can't speak for the quality of their items (yet), but they are extremely bad at the shipping part of things

LifeIsGood · Aug 2, 2012

Darth Menace said:
couldnt be any worse than my MGW order. I order, they dont send the items so i ask them for an update in an email, no reply, so i email again and they say they dont get my first email (I can somewhat buy it) so they tell me the 1 item isn't made and it will be made at a later date (they could have told me that when I first ordered them). So they shipped the 1 product that is actually in existance. I still havent received it, but the items were ordered at the beginning of June. Wow...I can't speak for the quality of their items (yet), but they are extremely bad at the shipping part of things

I've been a member here for 4 years and this is the first negative post I've seen about MGW. I've personally done business with them 2 or 3 times and they've always been great.

...and to the OP...a number of the replies in this thread tell you that you will get the emblems, but it takes a couple of weeks...why did you buy more?

mattdillon · Aug 2, 2012

Hey, My last 2 orders from 2 seperate vendors on here have BOTH taken 3 weeks to come in! Maybe it's just something in the Air! jmo

Darth Menace · Aug 2, 2012

LifeIsGood said:
I've been a member here for 4 years and this is the first negative post I've seen about MGW. I've personally done business with them 2 or 3 times and they've always been great.

...and to the OP...a number of the replies in this thread tell you that you will get the emblems, but it takes a couple of weeks...why did you buy more?

i agree...ive only read good things about them on this site. Can't say my experience has been the same though. just my opinion

Satchmo72 · Aug 3, 2012

Well, I had emailed about the hood insulation they have and got incomplete answers in the return emails and waited a week or two for the second email. By that time, I had found the last remaining hood insulation in the whole Mopar dealer network.

Will not deal with again, if, they cant be bothered, neither can I and I will go elsewhere.

dansauto · Aug 4, 2012

they do have the best looking A/M emblems as they are raised like the factory. I think this is a side business for them so you got to wait. I got everything I paid for, but it took a little bit.

dave6666 · Aug 4, 2012

There are zero excuses for bad / no / slow / late replies to a paying or future customer. Z-E-R-O!

Customer service fail. Business fail.

PDCjonny · Aug 4, 2012

dansauto said:
they do have the best looking A/M emblems as they are raised like the factory. I think this is a side business for them so you got to wait. I got everything I paid for, but it took a little bit.

Well they don't make them so somebody should be able to find the same manufacturer.
Parts Rack or VPA?

DrTaco · Aug 4, 2012

Just an update: Got my chrome letters today, payment was made on July 22nd. Very happy with quality of the product, and had zero issues with packaging used (a past complaint I had read about).

mattdillon · Aug 4, 2012

Well apparently they don't check in on here, if so you'd think they would address some of the issues that have been posted (or unless they just don't care). jmo

mbccenter · Aug 4, 2012

I have ordered several sets of emblems with good luck. Also a great product.

Anyone know what's going on with R&J Distributing?

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