Jon B ROCKS!
About a month ago I put together a Viper event in Calgary. Everything went well, but on the road portion of our event I ‘blew’ a rear shock on my ACR. I did the rest of the event in my Miata – sad.
I went to my local dealer (that I can strongly recommend! – Renfrew Chrysler in Calgary) to get a new shock. Unfortunately it took more than a week to find a part number for the shock. The ‘normal’ shock is easy to find. The ACR shock, very hard to find. Jon B found all the information I needed though.
Unfortunately there were zero shocks available. None. Zero units in parts inventory. At the recommendation of the dealer, I spoke with Chrysler Canada directly.
Well, Chrysler told me that they would have the shock on September 23rd (at the earliest) – more than 3 months away!
This would park my car for the entire summer. I’d also miss VOI 11. So I called Jon at Parts Rack. He’s been my ‘go to’ guy before so I knew he was the guy to help. And was he!
Jon got the posse rounded up and through his many, many contacts managed to find me a used shock. It turns out there’s a shock angel in Texas named Richard. He sent a used shock the very next day. Richard – thank you very, very much.
BUT! Even before the shock from Texas arrived a new shock arrived at the dealership!? Huh? This is the shock that was scheduled to arrive in late Sept. or early Oct.! The dealer has no idea how, or even where the shock came from. But I know – it came from one of Jon’s many contacts. He pulled the strings that made it happen. I’d like to thank the unknown people that ‘gave me my car back’. Thank you. Of course I need to give a special thanks to Jon for making it all happen.
Jon is THE MAN!
I’m amazed that Dodge doesn’t have any inventory for a replacement shock, but I’m delighted that there are people out there that are kind enough to send a spare that they have on a moment’s notice. It’s also reassuring that even if the ‘system’ can’t find what you need, that there’s folks that know how and where to make things happen. I guess ultimately it came out of the Chrysler system so I’m glad that whomever Jon talked to was able to grease the wheels.
Jon, thank you. A summer without my ACR would’ve been a sad time indeed.
Greg Phillips
About a month ago I put together a Viper event in Calgary. Everything went well, but on the road portion of our event I ‘blew’ a rear shock on my ACR. I did the rest of the event in my Miata – sad.
I went to my local dealer (that I can strongly recommend! – Renfrew Chrysler in Calgary) to get a new shock. Unfortunately it took more than a week to find a part number for the shock. The ‘normal’ shock is easy to find. The ACR shock, very hard to find. Jon B found all the information I needed though.
Unfortunately there were zero shocks available. None. Zero units in parts inventory. At the recommendation of the dealer, I spoke with Chrysler Canada directly.
Well, Chrysler told me that they would have the shock on September 23rd (at the earliest) – more than 3 months away!
This would park my car for the entire summer. I’d also miss VOI 11. So I called Jon at Parts Rack. He’s been my ‘go to’ guy before so I knew he was the guy to help. And was he!Jon got the posse rounded up and through his many, many contacts managed to find me a used shock. It turns out there’s a shock angel in Texas named Richard. He sent a used shock the very next day. Richard – thank you very, very much.
BUT! Even before the shock from Texas arrived a new shock arrived at the dealership!? Huh?
This is the shock that was scheduled to arrive in late Sept. or early Oct.! The dealer has no idea how, or even where the shock came from. But I know – it came from one of Jon’s many contacts. He pulled the strings that made it happen. I’d like to thank the unknown people that ‘gave me my car back’. Thank you. Of course I need to give a special thanks to Jon for making it all happen.Jon is THE MAN!
I’m amazed that Dodge doesn’t have any inventory for a replacement shock, but I’m delighted that there are people out there that are kind enough to send a spare that they have on a moment’s notice. It’s also reassuring that even if the ‘system’ can’t find what you need, that there’s folks that know how and where to make things happen. I guess ultimately it came out of the Chrysler system so I’m glad that whomever Jon talked to was able to grease the wheels.
Jon, thank you. A summer without my ACR would’ve been a sad time indeed.
Greg Phillips
