Viper Parts of America charges restocking fee!

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Bobpantax

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This is a joke post - correct? If it is not, the parts buying philosophy is "to each according to his or her negligence from each according to their dues"? I do not subsidize the mistakes of others unless compelled to do so.

If 100% of the profits go to the Viper Club of America, why are there restocking fees at all?
 

ACRucrazy

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On that logic (or lack of )....... since the VCA owns VPA, I think all the VCA members should just take their Viper Christmas lists and go to the VPA warehouse and just take what they need.
Remember, Venom members get to take two trips through the warehouse!
:santa:

The profound logic in your reply has made me see the error in my ways. Why thank you.
 

ACRucrazy

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This is a joke post - correct? If it is not, the parts buying philosophy is "to each according to his or her negligence from each according to their dues"? I do not subsidize the mistakes of others unless compelled to do so.

The question asked was 100% serious.
Is the VCA in dire need of the $1,000, $2,000, or $10,000 a year the VPA makes in restocking fees?

Serious question and it's just a question. If you can answer it without getting defensive, great. If not, continue with your regularly scheduled program.
 

JAY

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I understand the VPA needs to be viable , and I get the restocking fee . But a pm to the VPA initially , might have been a better approach . Just saying ........
 

tbsviper

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If this was tomorrow, I would think this all was related to an April Fools joke gone bad. Postage was likely more than restocking fee. On a positive note we all know now there is a restocking fee as there is at many supply houses!
 
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FrgMstr

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"Fascist censoring"? What does that phrase have to do with the issue of someone who bought an item; returned it, and was charged a restocking fee?

Because in the OP, it was edited to remove the name of a competitive Viper parts etailer. So I think the response is spot on.

And I directly addressed the OP portion of the post about restocking, if you read.
 
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Bobpantax

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Why would you want a function owned by the VCA to subsidize the mistake? I, for one, do not want the cost involved in sending out the order and processing the return absorbed by the VPA. It should be absorbed by the member who made the error and since the VCA is a club the reason for the member absorbing the cost of his own error is more compelling - not less compelling. I do not expect other club members to absorb the cost of an error I make. Would you expect them to absorb the cost of an error you make? That just does not make sense.

The question asked was 100% serious.
Is the VCA in dire need of the $1,000, $2,000, or $10,000 a year the VPA makes in restocking fees?

Serious question and it's just a question. If you can answer it without getting defensive, great. If not, continue with your regularly scheduled program.
 

daytonprowler

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You be the judge....

Your Viper engine with quality MOPAR parts from Viper Parts of America:
You must be registered for see images


Your Viper engine with aftermarket parts:

IMG_20261.JPG
 
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Bobpantax

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The VCA has many competitors. All you have to do is google almost any part and multiple sources come up. I think that it was proper to eliminate the reference. It inappropriately was singling out one competitor and making it look like a VPA versus that vendor issue when it is not. The issue concerned a restocking policy and fee in the amount of $12.00. If I was the other vendor, I would have been glad the reference was removed. I would not want to be associated with the thread.

Because in the OP, it was edited to remove the name of a competitive Viper parts etailer. So I think the response is spot on.

And I directly addressed the OP portion of the post about restocking, if you read.
 

LifeIsGood

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I think the VCA police and their fascist censoring of a direct competitor is a complete BS, regardless of the history with said vendor. I will continue to give him my first chance at business simply due to the way he is treated by the VCA Police State officials. His help and customer service simply dwarfed VPA for a good while and I think VCA's Police actions are nothing more than an attempt to eliminate competition.

Dude, you need to get over it and move on...'fascist censoring'...you've got to be kidding me. Welcome to the real world. Feel free to spend all your time over at YOUR forum.
 

Viper Specialty

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Made me laugh. The aftermarket is what brings the true potential of the beast out.

I would be the first to agree, but with the clause that there is just as much aftermarket garbage as there are good parts. This market is becoming littered with cheap knock-offs, incorrectly engineered parts, and buyers [and worse, sellers!] who do not know the difference. It is a recipe for major decline if people dont engage this market again soon. Blink too slowly and you will open your eyes to the upscale Mustang market. Its happening RIGHT NOW.
 

Brian GTS

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The club is a HUGE asset to the Viper community. Being that VPA helps fund our club for all the benefits we reap, I wouldn't think too muc about handing over a restocking fee....especially for that amount.
 

daytonprowler

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Made me laugh. The aftermarket is what brings the true potential of the beast out.

Very true. No disrespect to all of our quality aftermarket vendors. Just trying to make a chuckle. :)

I would be the first to agree, but with the clause that there is just as much aftermarket garbage as there are good parts. This market is becoming littered with cheap knock-offs, incorrectly engineered parts, and buyers [and worse, sellers!] who do not know the difference. It is a recipe for major decline if people dont engage this market again soon. Blink too slowly and you will open your eyes to the upscale Mustang market. Its happening RIGHT NOW.

As a Shelby Mustang owner, what you say about the "upscale" Mustang market is so true.

And as far as the Viper cocktail table is concerned, it is kicka**.
 

Bobpantax

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Well as long as you are plugging one vendor why not plug a few more: Woodhouse, Roe Racing, Viper Specialty, Doug Levin, Dan Cragin, to name a few. I think that all sell parts nationwide and all support the Viper community.

Nope, not kidding you at all. And I am fairly sure I am living in the real world. VCA edits members posts because of a simple reference to a competitive etailer. They have edited mine as well here recently. To take the time to go back and edit every reference to PartsRack.com is childish and reprehensible. There is no rule breaking going on here. Just swift and reckless censorship to try and erase any trace of a VCA member discussing the path he has taken with modding his Viper.
 

ACRucrazy

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ROE racing charges 10%
Doug Levin has nothing listed on the website
Woodhouse/snake-oyl lists 15%-25%
Dan Cragin return policy lists 15%-25%
Tire Rack 0% restocking fee

I view this topic to be a great opportunity for VPA. You have owners who pay to be "members" and "Venom member" Purchasing from VPA as a member or Venom member has its perks. Having a restocking fee to 10% for members and 0% for Venom would be one more great perk for someone to join.

And no, I do not have something I want to return to VPA. Who likes returning things in the first place? Not this guy.
 

Paul Hawker

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This reminds me of something my Father taught me.

When someone says it is not the money, but the principal of the thing...it is always about the money.

I have no problem when some one complains about a companies policys, but when the company posts their policy, it is hard to complain when they apply them.

It is also not unusual for many people to want everything for nothing.
 

canadian venom

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To the OP : You said you have around $1000 worth of parts to buy . I still don't understand why you didn't upgrade to a venom membership. You want to have your $12 back from the restocking fees but your willing to let go the aditional $$$ that a venom membership could save you?????? We didn't learned math the same way.....IMHO

But be happy summer is coming :drive:
 

slitherv10

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ROE racing charges 10%
Doug Levin has nothing listed on the website
Woodhouse/snake-oyl lists 15%-25%
Dan Cragin return policy lists 15%-25%
Tire Rack 0% restocking fee

I view this topic to be a great opportunity for VPA. You have owners who pay to be "members" and "Venom member" Purchasing from VPA as a member or Venom member has its perks. Having a restocking fee to 10% for members and 0% for Venom would be one more great perk for someone to join.

And no, I do not have something I want to return to VPA. Who likes returning things in the first place? Not this guy.


What he said....and if I may add....

Personal opinion is just that. As a company or vendor or the said, you can never satisfy everyone's tastes and make a everyone happy. We are all different animals. Personal opinion is just that. If the OP was upset about his transaction with the VPA , then, he should have confronted them with it privately and settled the issue. Posting it here for everyone else to make it their business was senseless. It seems to me by doing so they were looking for reassurance from all of us here that what they did was dishonest or unfavorable. I say if your not comfortable with the outcome then, deal with it the way you feel is correct, not the way everyone else sees it. After all, like I said....we are all different animals and see things differently under the same light. If a 20% restocking fee is too much for some of you or not enough for others, then, don't shop at that vendor. Simple as that. It is the vendors problem if they would like to resolve the high restocking fee or not to keep customers that are appalled by it. If they get a lot of "private" complaints from customers, then they will decide what to do about it for the better of them and their business and, of course, the customer . I personally would be hesitant to shop from a company that has a restocking fee, never the mind, a high one at that. That is just me. I prefer to shop at price guarantee vendors and vendors that save me the most money for the same product with a great money back or return policy to make my decision easier. Its just piece of mind for me. But...THATS JUST ME. That does not mean it is the all and end all approach that everyone else should take.
I would not hesitate to use the VPA as my first choice in purchasing, but, if they are not competitive with other vendors and their policy does not meet my requirements, then, I would look elsewhere. After all, business is business. They surely know what other vendors are charging and their restacking and return policies are. If they cannot compete its because they can't because of whatever reasons they may have. be it small gains or stock sources to supply and demand etc....

Keep your personal problems to yourself. If you have an issue, take it up with the said...not look for assurance to your decision from everyone else. We all have opinions....and that's the problem.
 
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FrgMstr

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Well as long as you are plugging one vendor why not plug a few more: Woodhouse, Roe Racing, Viper Specialty, Doug Levin, Dan Cragin, to name a few. I think that all sell parts nationwide and all support the Viper community.

But odd isn't it that my post has now been removed, but my review of Woodhouse and mentioning its products stays up?
 

Bobpantax

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Its not odd at all. Although if you have some other agenda, it might seem odd. If your goal was to plug a particular vendor, all that you accomplished was to embarass that vendor. You might want to reflect on the fact that this thread is in a subforum called: "Vendor Review: Viper Parts of America".
 

ViperTony

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I have an idea. How about reading the return policy before purchasing something from the VPA or any other site sponsor that charges a restocking fee? Or better yet, maybe read the part description to better understand the quantity of the item being purchased? :dunno: Don't ****u*me. Just a thought.
 

Viper X

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I have an idea. How about reading the return policy before purchasing something from the VPA or any other site sponsor that charges a restocking fee? Or better yet, maybe read the part description to better understand the quantity of the item being purchased? :dunno: Don't ****u*me. Just a thought.


.....or you could give whatever vendor a call before ordering.....
 
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FrgMstr

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Its not odd at all. Although if you have some other agenda, it might seem odd. If your goal was to plug a particular vendor, all that you accomplished was to embarass that vendor. You might want to reflect on the fact that this thread is in a subforum called: "Vendor Review: Viper Parts of America".

The VCA censoring behavior is FORUM-WIDE. Reflect on that. In fact the etailer in question has had its review forum DELETED. Reflect on that. The etailer in question is still a huge supporter of VCA in certain regions, but we cannot speak its name or you will be censored while breaking no rules. Reflect on that.
 

Bobpantax

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It's name is in your post above. We have many sponsors and many supporters. Whatever is, or may be, going on between the etailer you reference and the VCA leadership should remain between them - our duely elected representatives. I am sure that both sides have their views. The proper way to resolve such an issue is for the parties to have a conference call and try to settle the matter.
 
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Mopar Boy

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A thought. And I am sorry this is off topic.

I know many have not been on these forums long term, but does no one remember when Hennessy was a suspended vendor and no one was able to use the word on these forums? It would appear **********. This is nothing trying to pick on a certain vendor per say. It has always just been part of a suspended vendor. And I am sure his review forum was temporarily hidden too. I don't believe anything is deleted per day.


As for the actual subject, I understand your frustration but really, I though restock fees were a given now a days. I actually find it odd when I can return something and there is no fee! Lets face it, most companies don't stock things so when it is returned, it is money out of their pocket that will now sit for who knows how long.

Also, not sure what more can come via this thread. Mods, maybe a time to close it?
 
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FrgMstr

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It's name is in your post above. We have many sponsors and many supporters. Whatever is, or may be, going on between the etailer you reference and the VCA leadership should remain between them - our duely elected representatives. I am sure that both sides have their views. The proper way to resolve such an issue is for the parties to have a conference call and try to settle the matter.

VCA censoring should have NOTHING to do with what I have to say personally if within the boundary of its rule set. If they want to delete posts, they need to man up and spell it out in the rules that we have to abide by here.
 
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FrgMstr

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A thought. And I am sorry this is off topic.

I know many have not been on these forums long term, but does no one remember when Hennessy was a suspended vendor and no one was able to use the word on these forums? It would appear **********. This is nothing trying to pick on a certain vendor per say. It has always just been part of a suspended vendor. And I am sure his review forum was temporarily hidden too. I don't believe anything is deleted per day.

That is what is so funny about this. VCA gets its ******* in a was about a etail outlet and now "Across the land, its name shall be stricken and never uttered by mortal man again!" LOL! Punish the vendor. That is fine. Don't punish my words.
 

Bobpantax

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At this point, despite the courtesy shown to you, I think the totality of your posts indicate that you seem to be concerned with an issue that has nothing to do with this thread or this subforum. Some of your posts in this thread, particularly the one using the word Fascist, have been in violation of Forum Rules which, based on your posts, it appears that you may not have read. I am posting some of those rules here. To do so is technically incorrect but I hope that the OP and the mods understand why I am doing so. I urge you to read them carefully.

To maintain an enjoyable, civil, yet informative and fun environment, the VCA Website Committee has established a Posting Policy, which may be amended from time to time as appropriate applies everywhere on the site, unless explicitly mentioned otherwise in a forum specific rule. Posting on the VCA Forums is a privilege and Users may be moderated or suspended at the discretion of the Moderators. Any User Account that is Suspended, Banned, or placed in Moderated Status will also have the site software feature to PM and or E-Mail other Users deactivated.


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VCA censoring should have NOTHING to do with what I have to say personally if within the boundary of its rule set. If they want to delete posts, they need to man up and spell it out in the rules that we have to abide by here.
 
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