Screwed by Magnecor - lifetime warranty is a JOKE!

[dave6666]

Remember the Magnecor plug wires I posted that I bought from Parts Rack, that upon their recommendation I didn't need plug boot protection from heat and they burned up?

Well, Magnecor's been dillying and dallying as I keep calling to check progress as they've had them for over a week now.

Today's solution from them was that there was damage to the insulation on the wire too, and they would have to shorten a few of them.

I said "DO WHAT???"

They said they'd sell me replacements at a reduced cost.

Their lifetime warranty appears to ****, and I told them to throw the wires away.

I have just now gotten over any communication problems I've had in the past with ab, and his wires that have very clear stories of a REAL warranty.

BTW, I hold no issues with Parts Rack. Jon told me what he did about not needing heat shields, and I'm sure he meant no foul by it. We may have our personallity differences, but he would never give bad technical advice IMO, most certainly when he could have sold me the boots I asked about.

 

[mike & juli]

I hear ya, Dave. And believe, like you, that JonB will NEVER misguide ANYbody. Glad you resolved things with AB, and ***** about the Magnecore wires...they should know they're now getting a 'bad rap' here. (We have MSD wires that we have not installed yet) ~juli

 

[99 R/T 10]

This should be a lesson to EVERYBODY! Ab's wires should be the only ones considered if only for the great warranty that is back by a great guy!

 

[InjectTheVenom]

replacements at a reduced cost

lifetime warranty

Those two just do NOT go together, PERIOD!
I had a similar case last weekend where within MINUTES the spray head of the Meguiars Tire Shine bottle broke down, went back to the store where I got it and they had the nerve to tell me that not only were they NOT going to give me a free replacement bottle, but ALSO had the nerve to ask me to pay for a replacement spray head that the guy just pulled off the shelf (which I sure as hell did not, I took it and right under their noses just walked out of their no-good *** joint)?
Some idiots just don't know how to conduct proper bussiness And by the looks of it they knew full well that they were just hired because they would get underpaid because of their lack of competence.

 

[dave6666]

...they should know they're now getting a 'bad rap' here.

From hanging up the phone with Magnecor, to hitting "Submit New Thread" here... Less than 5 minutes.

 

[Bravo]

Customer service is dead (@ Magnecor)....
Long live ab!

 

[plumcrazy]

call AB.............

 

[mike & juli]

From hanging up the phone with Magnecor, to hitting "Submit New Thread" here... Less than 5 minutes.

Well, it's always good, I think, to let people KNOW what has happened. Thx, Dave...you can't go wrong with AB! ~juli

 

[FATHERFORD]

That blows dave. Unfortunally that's the way it is with performance parts.

Good luck!

 

[MikeR]

I would just get a set of Ab quality wires. I dont know why someone would buy MSD or Magnacore when AB makes such a nice wire and has nice boot heat shields as well.

Sorry you had a problem, but in the long run you'll have a better product on your car.

 

[Dimitrios]

ABs wires for year and half now and never problems and i drive the shOOt outa my car

 

[00prowler]

You got Magnascrewed..Al

 

[Qualitywires.com]

Sorry to hear the troubles dave. Shoot me an email and I can get some out to you the next day. Your customer experience is#1 to me. Give me a shot.

 

[Qualitywires.com]

This is how I treat my customers.

Huge thanks to AB wires - Viper Alley - Dodge Viper Forum

 

[dave6666]

Thanks ab. I've done the math on your product and it computes. The problem was all in my head. I've cleared that up now.

 

[JonB]

.....
BTW, I hold no issues with Parts Rack. Jon told me what he did about not needing heat shields, and I'm sure he meant no foul by it. We may have our personallity differences, but he would never give bad technical advice IMO, most certainly when he could have sold me the boots I asked about...

Just saw this thread:

In addition to the no-charge ceramic boots we provided, and in order to back up what we sell, [the headers, Wires, etc etc etc thank) as well as our tech info, PartsRack will offer you a no-charge replacement set of your choice of:

MagnaCor
AB Wires (limited to our stock on hand, perhaps AB would trade em)
LiveWires Livewires

Please correspond by Email [email protected]

Sorry for the grief you experienced.

 

[twinturbo3150]

Just saw this thread:

In addition to the no-charge ceramic boots we provided, and in order to back up what we sell, [the headers, Wires, etc etc etc thank) as well as our tech info, PartsRack will offer you a no-charge replacement set of your choice of:

MagnaCor
AB Wires (limited to our stock on hand, perhaps AB would trade em)
LiveWires Livewires

Please correspond by Email [email protected]

Sorry for the grief you experienced.

Wow!!!!!!!!! now that's service

 

[01 RT SNAKE]

I'm also a happy AB customer. I'd buy his wires again in a second!

Mike
2001 RT/10

 

[Dave Moore]

ABs wires for year and half now and never problems and i drive the shOOt outa my car

Dave,
Believe everthing Dimitrios says about AB's wires, I have them also, but not about him driving "the shOOt outa his car"

 

[GTS Bruce]

I have had he Magnacor through Jon B for several years. Headers w/o heat shields but those sock shields at the plug and no problems. GTS Bruce

 

[Qualitywires.com]

I will give anyone a no BS customer satisfaction, even if I got to take it on the chin at times. Jon is nice enough to offer what he has but why not the manufacturers? Yes Jon, you can trade up the wires for a different color..no problem on that.

I have a proven reputation and plan on keeping that in place. Don't know about the other manufacturers but I do know ab's wires. Not sure about livewires, but again doing business with me will be easy and you will have confidence I have your back. I am a supporter on here and just a plain car nut.

Thanks for all the support on here and I plan on giving back. My mom always said..you give value and value will come back.

 

[Warfang]

The problem was all in my head.

Admitting the problem is the first step to recovery.

 

[dave6666]

Just saw this thread:

In addition to the no-charge ceramic boots we provided, and in order to back up what we sell, [the headers, Wires, etc etc etc thank) as well as our tech info, PartsRack will offer you a no-charge replacement set of your choice of:

MagnaCor
AB Wires (limited to our stock on hand, perhaps AB would trade em)
LiveWires Livewires

Please correspond by Email [email protected]

Sorry for the grief you experienced.

You have mail Jon.

AB's in red.

 

[ViperTony]

I will give anyone a no BS customer satisfaction, even if I got to take it on the chin at times. Jon is nice enough to offer what he has but why not the manufacturers? Yes Jon, you can trade up the wires for a different color..no problem on that.

I have a proven reputation and plan on keeping that in place. Don't know about the other manufacturers but I do know ab's wires. Not sure about livewires, but again doing business with me will be easy and you will have confidence I have your back. I am a supporter on here and just a plain car nut.

Thanks for all the support on here and I plan on giving back. My mom always said..you give value and value will come back.

AB for president!!!!

 

[dave6666]

AB for president!!!!

I want to be Chief of Security and drive the beer cart too.

Just during the campaign though. Then I want to be primary driver of the new SRT10 Presidential Limo.

 

[Racer Robbie]

I also have been using a set of Magnecor wires that I bought form Jon, Parts Rack, and they have over 10,000 mikes on them with zero failures on my 2003 SRT-10. I believe they are every bit as good as Livewires, or AB's wires when used in the proper application. I believe Magnecor wires are designed to be used as an upgrade to the stock factory OEM wires in a viper that does not have headers. When uses with the spark plug metal factory shields one should have zero issues. If you have headers I would always use AB's wires as they are assembled to handle the extra heat of the header.

One will have to order a set of 13 spark plug wire separators from Dan Lessor, Viper Specialties, as all the above mentioned wires are bigger in diameter than the stock wires. While they can be crammed into the 13 stock separators I would not recommend it. You can see them here at: https://www.viperspecialtyperformance.com/catalog/product_info.php?cPath=73_35&products_id=149&osCsi d=d55799a1fde1b3fc45603a3a3f82d6e5