HELP PLEASE Viper Family I just bought a 1500 miles on it 2017 Viper ACR

Jake's Viper

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HELP PLEASE Viper Family I just bought a 1500 miles on it 2017 Viper ACR, Drove it for 1000 miles and the engine threw a rod and SRT does not want to honor the 5 Year 60,000 Mile Powertrain Warranty and the car is Spotless with basically 2,500 miles total on it!!!!!!! HELP PLEASE, does anyone have a good contact at SRT that will help, I've been getting the run around now for 4 weeks!!!!!
 
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steve e

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Is it the dealer or Srt , just so you know most dealers ****, you have to go over there head for anything.
 
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Jake's Viper

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Thank you Steve, unfortunately it is a bit of both, I spent 45 minutes on the phone today with one of the higher ups at SRT and may have some movement to get something worked out, I'm supposed to have a response from SRT within the next 48 hours. I will update this post as soon as I hear back.
 

steve e

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It should work out, after all the car is still under warranty, its a shame you have to go through such grief, best of luck with it.
 

redtanrt10

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Hope it works out for you. Numerous owners have posted denied engine claims on the other forums. Did you check the oil level or did the dealer say it was low on oil. Most common reason for denied claims. Good luck to you
 
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steve e

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Dodge will give any excuse they can think of, but the real truth of the problem is from day one, the engines were not properly prepped before assembly, the oil galleries had crud in them, which in time wipes out the rod bearings, it is to bad an American car company will try to snake out of there screw ups.
 

Shaggy

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HELP PLEASE Viper Family I just bought a 1500 miles on it 2017 Viper ACR, Drove it for 1000 miles and the engine threw a rod and SRT does not want to honor the 5 Year 60,000 Mile Powertrain Warranty and the car is Spotless with basically 2,500 miles total on it!!!!!!! HELP PLEASE, does anyone have a good contact at SRT that will help, I've been getting the run around now for 4 weeks!!!!!
Hi, any update on your situation?

You having the same problem?
 

gajala

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Expectation works out for you. Various proprietors have posted denied motor cases on different gatherings. Did you check the oil level or did the seller state it was low on oil? The most widely recognized explanation behind denied claims.
 

viperkim

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HELP PLEASE Viper Family I just bought a 1500 miles on it 2017 Viper ACR, Drove it for 1000 miles and the engine threw a rod and SRT does not want to honor the 5 Year 60,000 Mile Powertrain Warranty and the car is Spotless with basically 2,500 miles total on it!!!!!!! HELP PLEASE, does anyone have a good contact at SRT that will help, I've been getting the run around now for 4 weeks!!!!!
Call Arrow and ask Dick winkles. Or John Gastman @Roanoke Motors Illinois. They can tell you if there is a chance.
 

Goggles Pizano

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Call Arrow and ask Dick winkles. Or John Gastman @Roanoke Motors Illinois. They can tell you if there is a chance.
If he hasn't figured it out in 5 years he has a bigger problem.

Check the date of the post before replying.
 

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