Archer Racing Problem

Chapin · Oct 18, 2003

I should begin by mentioning that this posting is my last resort in resolving a long standing problem with Archer Racing. One year ago I ordered a set of Door Jam Sill Covers from John Archer (approx. $550). It took many months and calls to John before he finally sent the product to Northtown Dodge. Northtown agreed to pay for the covers to cover the heat damage caused to the door jams. Both pieces were severely damaged so we sent them back. Many months then passed with numerous phone calls to John. After close to one year I asked John to refund myself or Northtown the cost of the covers. He repeatedly assured us that the check was in the mail. Northtown has placed many unanswered calls to John to expedite the refund that were unanswered.

I hesitated for months to expose this problem to the Viper Community. I don't know what else to do at this point but to warn other Viper owners of the problem. Be careful with Archer Racing.

ohiodoc · Oct 19, 2003

You got that right, he likes to screw everyone

VIPER BAZ UK · Oct 19, 2003

That's not what i want to here when i'm in the UK and just ordered just over $1000 worth of parts...........

Chapin · Oct 19, 2003

Sorry. I wish that I would have been able to make this purchase somewhere else. Stay on top of your order, closely. Check out my car in the Spring issue of the Viper Quarterly Magazine on pages 11 & 42, yellow ACR.

VIPER BAZ UK · Oct 19, 2003

PAT
Thats a nice looking ACR, Wing looks good painted body colour as well..
Fair play to you for getting your dream car..

Jerry Dobson · Oct 19, 2003

I am confused. Why did the dealer pay for sills and then Archer's sills were damaged also??? Or were they damaged in shipping?

Chapin · Oct 19, 2003

I owned a Red 97 GTS before this one. I've raced it at Watkins Glen, NY and a couple of 1/4 mile Drag Strips. Best time 12.2 seconds. We've been to VOI Nashville and look forward to VOI next year in Las Vegas. I know that it would be tough for you to attend a VOI but if at all possible do it. They're great and you meet a lot of great people. We're just waiting for the weather to break today and a group of us from NY are going to Canada to meet up with the Ontario Viper Club for a cruise. We're joing their club today also.

Chapin · Oct 19, 2003

Damaged in shipping. Both pieces were cracked. The dealer agreed to pay for them to cover up bubbles caused from heat.

VIPER BAZ UK · Oct 19, 2003

VERY VERY SORRY
My bits are from coming from ARROW ..........

Sonny 00 GTS ACR · Oct 20, 2003

I've dealt with Archer Racing on a regular basis for the last three years and have been very pleased with their service and professionalism. I wasn't able to understand the problem fully from your account, but I would be very surprised if there wasn't another side to this story.

Chapin · Oct 20, 2003

Actually there are 3 sides to every story. This story is quite simple to understand. I ordered parts and waited months to receive severely damaged parts. The parts were sent back and received. There was no attempt to send any more parts. John Archer said that he couldn't get any more of that part but would refund the payment amount. No payment was ever made.

Viper Specialty · Oct 20, 2003

I can confirm this story... as I watched this Saga unfold from day one. there are no exaggerations here...

Hoosier Daddy · Oct 20, 2003

Drive out to Mid Ohio next year in April for the Viper days event. You should be able to speak to him there if it is not settled by then!

viper spray · Oct 21, 2003

Is this the Archer racing in Ft. Worth Texas? , or his brother's shop?

Viper Specialty · Oct 21, 2003

Yes, Archer Racing.

There have been no problems with his brother (Viper Speed).

dancojax · Oct 22, 2003

Damaged in shipping. Both pieces were cracked. The dealer agreed to pay for them to cover up bubbles caused from heat.

When I get something via UPS that is damaged, it is UPS that has to pay, not the shipper. Did you complain to the shipping company?

Gerald Levin · Oct 22, 2003

Damaged in shipping. Both pieces were cracked. The dealer agreed to pay for them to cover up bubbles caused from heat.

Click to expand...

When I get something via UPS that is damaged, it is UPS that has to pay, not the shipper. Did you complain to the shipping company?

Just want to mention that UPS covered a battery that I ordered (insured) that arrived damaged. It arrived in 100 pieces. Looked like intentional damage by a disgruntled employee or maybe it fell off the plane. Anyway, it only took a friggin year and 10 letters for me to get reimbursed, but they did pay.

Chapin · Oct 27, 2003

John Archer finally sent me the refund. All issues with Archer Racing are now resolved.

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