Matt: I respectfully suggest that your analogy is not the right one. I agree the expectations are the same for both a nice restaurant and the dealership but you do not have to go back to the restaurant if you do not like it. In case of the Viper, that is not the case. You will have to go for...
Commandomatt: Yes, really there are horror stories of lambos, ferraris, MBs, BMWs etc, being wrecked by an unscrupulous employee of the dealer taking the car for a joy ride. Dealers are independent and the only way to know the good ones from the bad ones is to go out there, talk to them and the...
There are horror stories like this everywhere. It is not only the Dodge dealers. I suggest again that each of us go have a heart to heart with the local dealers and it will become obvious quickly which one is dedicated to having Viper customers. A little bit of time talking to other existing...
Paul: you hit the nail right on the head. As long as small dealers will sell at MSRP, I want to be able to option the car my way. This is the way many higher end vehicles are sold these days and the ability to either go to the factory to build your engine (ala Corvette) or go pick up the car at...
Kill-Zone: I couldn't agree more. SRT needs to push strict guidelines about selling the car at MSRP and not tag on a premium. This will allow the local dealers to compete with the large ones so that customers can feel right purchasing it locally. I did visit my local dealer and even though I...
I applaud Bill for his very thoughtful responses and his faith in the new leadership. Obviously he has a strong interest in it as a sales manager but he brings us valuable comments from a dealer perspective. Communication and openness is key to make this work and attract new customers (referring...
I fit with bcmarly as a potential new breed customer. I went away from owning US brand cars because the dealers do not seem to understand that the car buying process does not end at the sale but is a never ending story.
I have been spoiled with awesome service with MB, Porsche and Audi and I...
My first post :)
The cars are looking great.
I am probably what you guys have referred as the "new breed". Never really looked at the Viper before due to the poor craftsmanship and the customer service at the dealership. From the look of it and the commitment from Ralph, it appears they are...
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