Y'know, I've been enjoying this thread, because it's entertaining and illustrative of all the vagaries of human nature reflected in the marketplace, but this one's got me scratching my head. Jon is supposed to "make good" on a 24 dollar radio knob he didn't manufacture??? He probably makes a grand total of two-fiddy profit on that item, and you want him to give you credit back on the purchase price, then handle the exchange for you with MGW???? This just boggles my mind. Have you ever run a business?? A paper route, even?? If I order a set of Kumhos from Jon, and he drop ships them from Tire Rack, saving me 5 per cent, maybe on the deal, he makes a few bucks by getting the wholesale price from Tire Rack. Does that gigantic profit margin then mean I want Jon to credit the Tire price back to me when one of them is defective?? FWIW, when I got my MGW stuff, I just called them direct, and they were great to deal with. I'm sure if you call them they will mail out a new part that day. And I'm sure Jon wouldn't mind someone bypassing him and going direct to MGW on a 24.00 purchase - not like he's losing that much moolah, but expecting him to spend his personal time to troubleshoot the item having a problem is a bit much, don't you think?