Now, I would never make a thread about this if it thought it was not needed but i feel it is. I hear everyone talk about Jon B from the parts rack so I gave him a call yesterday. In case anyone is curious I am looking for a set of coilovers since I am having issues with my KW Variant 2 and KW is taking them back under warranty since they were manufactured wrong. I was interested in Moton, I know nothing about them at all, so I called JoB B from at the parts rack since I hear about him on the forums. I call and immediately get put on hold which of course is totally fine with me. He gets back to the phone about a minute later and asks "how can I help you" i tell him I am interested in a Moton kit for my SRT10. I asked if he has them in stock and he asks "are you going to buy them today" I said I really don't know but I need a suspension very soon since I do not have any suspension at all on my Viper at the time and need to get it up and running soon. I ask one simple question, when would I be able to have the kit. He again asks "are you planing on buying today" i again say I really do not know, possibly if I find out what I need I will. I needed to know a few things about the kit such as how much you lower it, what spring rates I need, how you adjust stuff etc. He then says to me, if you do plan on buying the kit today please do not waste my time I have other customers on the phone that are ready to buy and he would rather assist them unless I plan to buy today. I again say I would like to possibly buy it today but I first need to know more on the kit, I would not buy it not knowing ANYTHING at all. He then said some remark as his account said he gives out to much information to people that do not buy from him so he does not waste his time unless I buy today. I then just said thank you for his help and ended the call. I have never seen such bad customer service in my life. I totally boggles my mind how anyone would purchase anything from them being so stressed. If he cannot handle a customers question then I think he may need to hire someone that can. I would just like to know how I would purchase something from someone not knowing anything about it. I was ready to buy and he refused to answer any questions unless I admitted in buying today. It amazes me how he is still in business with an attitude like that. With such smart consumers today I would not know why anyone would go threw him. Only thing that comes to my mind is there are not many Viper places that sell parts and they are stick with him. Who does not ask a question before they buy. Or what if it is a part you are interested in, and plan on buying down the road. Obviously he will not care until tha time it seems. The thing is, I am in the same type of business as him and run a much larger business then his for european cars and know that if I or one of my employees ever spoke to customers I would not be in business. I answer customers questions even if they will not buy from me. Maybe I am just an enthusiast and like to help. I don't expect that from everyone but this was just insane how he treated me. Reminds me of when I use to be car salesmen many years ago we were forced to ask the question "If we can fit this into your budget will you buy today." Moding is supposed to be enjoyable, but he totally killed the whole experience. It turned out I was ready to buy today and later called Doug Levin and bought a coilover kit from him. Doug is the most helpful guy I ever spoke to, so it was a night and day difference. Again I would never have dreamt to make a thread on this but I found his service absolutely embarrassing. I never spoke to anyone like that so I was shocked. I am just curious if anyone else had anything like this.