Viper Parts Rack - My impression

rch105

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Far too many times we don't always recognize positive experiences when dealing with companies. Last week I decided to pull the trigger and put new tires on my Copperhead. Initially, I checked my local tire suppliers but no one had, or could get, the tires I wanted (Continental Extreme Contact Sport). Recalling a conversation I had last year with a friend, I decided to phone JonB at the Viper Parts Rack. I must admit that I have heard mixed "stories" about him but life has taught me to be open about things.

I made my 1st call not realizing he wasn't open yet. He's in Pacific, I'm in Eastern. I got his voice mail so I just hung up. Not 1 minute later, my phone rang... it was JonB calling to ask me if he could help. I explained what I wanted and he told me they were available but had a suggestion that I'd be pleased with. He asked a few questions as to my current rims, tires, suspension, and mileage. He then suggested his "Bigfoot" package which changed the sizes. I decided to go with his recommendation and placed my order. He told me I'd get confirmation in my email. About 9:30 that night (5:30 his time), I received notification.

Not 24 hours from the time I placed the order went by, that I had them delivered to my garage door... NOT 24 HOURS! Talk about service!!! Thank you JonB.
 

Vpr898

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That's great to hear! He helped me immensely diagnosing a windshield wiper issue on a Gen II (and supplying the parts).

What are the details of the "Bigfoot" package?
 

JonB

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That YOU Rich for the review and the kind words. Viper Tires are simply FASSST!

Far too many times we don't always recognize positive experiences when dealing with companies. Last week I decided to pull the trigger and put new tires on my Copperhead. Initially, I checked my local tire suppliers but no one had, or could get, the tires I wanted (Continental Extreme Contact Sport). Recalling a conversation I had last year with a friend, I decided to phone JonB at the Viper Parts Rack. I must admit that I have heard mixed "stories" about him but life has taught me to be open about things.

I made my 1st call not realizing he wasn't open yet. He's in Pacific, I'm in Eastern. I got his voice mail so I just hung up. Not 1 minute later, my phone rang... it was JonB calling to ask me if he could help. I explained what I wanted and he told me they were available but had a suggestion that I'd be pleased with. He asked a few questions as to my current rims, tires, suspension, and mileage. He then suggested his "Bigfoot" package which changed the sizes. I decided to go with his recommendation and placed my order. He told me I'd get confirmation in my email. About 9:30 that night (5:30 his time), I received notification.

Not 24 hours from the time I placed the order went by, that I had them delivered to my garage door... NOT 24 HOURS! Talk about service!!! Thank you JonB.
 

sssikvipe

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i concur, have dealt with Jon a couple of times, for exhaust and tires. Shipping to Bonita Springs Fl, he was fast and reliable.
 

LarrySilverMamba

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Jon B handled my tire needs 2 months back when I was getting nowhere. He came through as promised, no BS, great experience
 

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