I wanted to order an Owners Manual and Service Manual from Damiler-Chrysler, so I sent a general email inquiry at the 4adodge website. The next day they told me how to order them in the email below.
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From:
[email protected]
Sent: Wednesday, May 09, 2001 9:39 AM
To:
[email protected]
Subject: DaimlerChrysler Customer Assistance [#316030]
Dear Mark,
Thank you for e-mailing DaimlerChrysler.
Your dealership may be able to provide you with a new Owner's Manual; or, you can visit the Tech Authority for both Owner's Manuals and Service Manuals --
http://www.techauthority.daimlerchrysler.com (1995 or newer).
You can also obtain a manual by calling Dyment Distribution at 1-800-890-4038 or 1-800-348-4696. If you prefer to write for one, the address is Dyment Distribution, 20770 Westwood Rd., Box 360450, Strongsville, OH 44136.
I also note that we do not have you in our systems as owning your new Viper. If you could please e-mail me back with the last eight characters of your vehicle identification number, I can update our files. This ensures that you get any necessary vehicle information in the future such as recalls.
Thank you for writing.
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I ordered both a 1997 GTS Owners Manual ($6.00) and a Service Manual ($90.00) on-line from Daimler-Chrysler three weeks ago. One day day after I ordered the books on-line, I received the email message (below). About 5 days after that, the books arrived.
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From: TechAuthority@PleaseDoNotRespondToThisEmail
Sent: Thursday, May 10, 2001 12:03 PM
To:
[email protected]
Subject: Tech Authority On-Line Order Confirmation
Thank you for your order from the Tech Authority online store! We hope you enjoy your merchandise and remind you that it comes with an 100% satisfaction guarantee. Return anything purchased from us if it proves otherwise. We will replace it or refund your purchase price. If you have any questions about your order please feel free to call Tech Authority customer service at 1-800-423-7915. We currently are unable to answer any customer requests via email. Shipping Note: You can expect to receive your merchandise within eight business days of ordering. However, we do strive for three to five day delivery on most items.
Products Ordered
Product: Unit Cost: Qty: Subtotal:
Viper GTS/ Roadster Coupe $90.00 1 $90.00
Viper GTS/Coupe $6.00 1 $6.00
Subtotal: $96.00
Shipping: $11.25
Taxes: $5.36
Total: $112.61
Thank you for shopping Tech Authority
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At the D-C website below you can order Owners Manuals, Service Manuals, Diagnostic Manuals, Training Materials, and Service Bulletins.
http://www.techauthority.daimlerchrysler.com