Scott_in_FL
Viper Owner
Car has 6,216 miles, all stock, and I've owned it since new. I am a long time sports car enthusiast who keeps his vehicles (including sportbikes) in immaculate condition both mechanically and aesthetically.
So, we're on a recent drive with some other exotics and we start to hear a rattle, which seemed to come from the dash. Further down the road and it becomes apparent that it's from from the engine bay. We stop and, as luck would have it, Doug Levin is along with us and takes a listen. He says it sounds internal and that I should limp it home (which I do). We also checked the oil for metallic particles but everything looks fine.
Dealer says the engine needs to be replaced. Now, get this, they say it has no oil in it!!!!!!!! They want me to prove maintenance with receipts for oil changes.
I have no problem with them requesting receipts, I just hope I can find them. However, I do have a problem with them suggesting that it's somehow not covered under the warranty.
First, with only 6k miles, this is almost a new car. I'm very near to the recommended maintenance interval for non-daily drivers (the manual says that non-daily drivers are at 6k maintenance intervals). Second, I know I did an oil change at 3k miles (and one around 1,500 miles).... where did all the oil go??? Third, we would have noticed this on the side of the road.... again, where did all the oil go???
Has anyone had this experience? I've searched and read what I could about cylinder 3 and 4 failures and oil starvation, so it seems this is not entirely unique experience. But, how do I handle this with the dealer? Better yet, how do I convince them that this should be covered? What if I can't find the receipts? Isn't the engine defective if it eats 10 quarts of oil in 3k miles.... or 6k miles even?
Thanks in advance.
So, we're on a recent drive with some other exotics and we start to hear a rattle, which seemed to come from the dash. Further down the road and it becomes apparent that it's from from the engine bay. We stop and, as luck would have it, Doug Levin is along with us and takes a listen. He says it sounds internal and that I should limp it home (which I do). We also checked the oil for metallic particles but everything looks fine.
Dealer says the engine needs to be replaced. Now, get this, they say it has no oil in it!!!!!!!! They want me to prove maintenance with receipts for oil changes.
I have no problem with them requesting receipts, I just hope I can find them. However, I do have a problem with them suggesting that it's somehow not covered under the warranty.
First, with only 6k miles, this is almost a new car. I'm very near to the recommended maintenance interval for non-daily drivers (the manual says that non-daily drivers are at 6k maintenance intervals). Second, I know I did an oil change at 3k miles (and one around 1,500 miles).... where did all the oil go??? Third, we would have noticed this on the side of the road.... again, where did all the oil go???
Has anyone had this experience? I've searched and read what I could about cylinder 3 and 4 failures and oil starvation, so it seems this is not entirely unique experience. But, how do I handle this with the dealer? Better yet, how do I convince them that this should be covered? What if I can't find the receipts? Isn't the engine defective if it eats 10 quarts of oil in 3k miles.... or 6k miles even?
Thanks in advance.