There have been some problems getting the first year free VCA membership and the problems can occur for some of the following reasons:
1. You are not the first owner.This can occur if you bought through a broker , etc.
2. The vehicle is in a business name. This confuses the system, as in many cases it is the business owned by the individual who drives the car, but how do they differentiate from Leasing Companies, Rental Companies, Used Car Dealers, etc. Hence , one often has to call VCA and try to get things changed.
3. If a car was ordered for someone, and the Dealer drops the NVDR ( New Vehicle Delivery Report ) and then the customer back out. This can cause everything to go to the initial recipient even though he/she never picked up the car. It can be changed in the system, but sometimes is overlooked, and therefore the customer is never acknowledged properly as the first owner.
Try and contact VCA and see if they can assist at 1-800-889-1893, and keep in mind even if you do get the Free membership with your new purchase, it can take 1-2 months to recieve the welcome letter and membership - even longer in the Fall at times, or when we have a VOI , as this is a tremendous strain on manpower and they tend to get behind.
Hope this is helpful and congrats.