Hi, I am new to this board and this is my first post. I own a 2001 RT/10 Yellow. I took the car to a local Dealer to have what appeared to be a crack in the paint next to the driver's side "speaker" on the hood repaired, as well as the rubber gasket in the "speaker" which was coming loose. I asked a lot of questions about their Viper experience and was told they work on them all the time, no problem. Specifically I asked if it would be tough to get the hood back on straight after the work was done and was assured they would.
When I brought the car to the Dealer there are Viper posters, models, hoods, parts, etc. all over the walls and I was told the owner of the Dealership is a Viper nut and really gets on them to assure any Viper work done there is perfect. I am feeling pretty good about the place.
About a week later I pick up the car and really start looking at it when I get home. Right off the bat, the hood is crooked, much bigger gap on the passenger side between the hood and where it meets the front fascia right in front of the tire, while the drivers side is almost touching paint to paint. I then notice my "chin guard" installed under the front fascia is bent as if the car were run up over a curb. At least the crack is gone and the gasket repaired. I called and they said bring it back any time, they'd correct it. Nice, but a pain to have to bring it back AGAIN. This past weekend, as I was ZAINO'ing, I notice where the crack was, there is now a major screw up in the paint, almost looks like a tic tac toe board about 1 1/2-2 inches square in the paint under the clear coat, and there is a huge patch of overspray on the front fascia and the right front wheel. The original repairs were covered under warranty, but after this seemingly careless work, I'm questioning whether to take it back there or not. I was able to rub most (not all) of the overspray off with a Zaino clay bar, and can straighten out the chin guard no problem, but this tic tac toe board is an issue, I can see it when driving the car. Any suggestions? Take it back and make them fix it? Another dealer? Pay out of my pocket at a good body shop?
When I brought the car to the Dealer there are Viper posters, models, hoods, parts, etc. all over the walls and I was told the owner of the Dealership is a Viper nut and really gets on them to assure any Viper work done there is perfect. I am feeling pretty good about the place.
About a week later I pick up the car and really start looking at it when I get home. Right off the bat, the hood is crooked, much bigger gap on the passenger side between the hood and where it meets the front fascia right in front of the tire, while the drivers side is almost touching paint to paint. I then notice my "chin guard" installed under the front fascia is bent as if the car were run up over a curb. At least the crack is gone and the gasket repaired. I called and they said bring it back any time, they'd correct it. Nice, but a pain to have to bring it back AGAIN. This past weekend, as I was ZAINO'ing, I notice where the crack was, there is now a major screw up in the paint, almost looks like a tic tac toe board about 1 1/2-2 inches square in the paint under the clear coat, and there is a huge patch of overspray on the front fascia and the right front wheel. The original repairs were covered under warranty, but after this seemingly careless work, I'm questioning whether to take it back there or not. I was able to rub most (not all) of the overspray off with a Zaino clay bar, and can straighten out the chin guard no problem, but this tic tac toe board is an issue, I can see it when driving the car. Any suggestions? Take it back and make them fix it? Another dealer? Pay out of my pocket at a good body shop?
. Sorry it is under these circumstances. I can't help as I have only had my car for a few months. Good luck. 
