Opinions/help needed

[99 R/T 10]

Hey guys, here's my situation. I've got a 2001 GTS still under the 3yr/36000 mile warranty. The clear coat on the wheels are peeling. I go to my local dealer, the service manager confirms the peeling issue, calls me back to say the district manager has to look at them too. I say:
"ok, when?"
"3 weeks."

It may be just me, but I thought this was out of line I have to wait so long for the district manager to have a look and approve of the warranty issue. Am I wrong? I called Dodge customer service, they lady at the other end of the line thought it was a bit long and tried to get it fixed for me, but to no avail. It seems the DM's have unlimited power in these cases and when(not if) he turns down the warranty claim, I will be out of luck. She said that the dealer runs his shop and Dodge has little say in the matter. What are my options if the claim get disapproved? Can my local chapter President(TN/AL) really help in this case?

 

[radta7]

That's BS. Have someone call him back to get his name and then call to see when he is there. Then stop over and the manager can go get him. No reason for a customer to be kept waiting. If the clear is peeling how can they say it is not covered???

 

[Sellshomesdrivesviper]

If the DM is busy, digital cameras work just fine.

 

[thebigsnake]

I would suggest another Dodge dealer.
I had a similar problem with my Ford truck's rusty brake rotors. Apparantly they're not covered under the 100% warrenty above the salt belt. The problem was the dealer wanted $75. to tell me that and they said I won't get my truck back if I didn't pay them. Its always easier for the car dealer to shake down the little guy, which is the customer rather than a big car company with lawyers.
Good luck.

 

[V10SpeedLuvr]

I'm a parts manager over a Mitsubishi/Suzuki dealership. The parts/service reps come to each dealership usually about once a month, so I can see the thing about taking 3 weeks. However, the service manager can take digital pictures of your wheels and email them to his rep and the rep should be able to approve it when he sees the pictures. The service manager has the power to approve the claim himself, but if the rep then denies the claim for some reason, the dealership is charged back, which is why the manager is probably hesitant about approving the claim without the rep saying ok first. I hope it works out for ya.

 

[GCHDEALER]

bump