Saying bye and giving an apology

good luck to you. Are you near Carmel Ranch....though I saw you in that area near the costco

 

No need to give an apology. You had a lemon and Chrysler treated you awfully. Best of luck with the ZR1!

 

Shame on SRT for not handling this quickly and the right way. This guy buys the most expensive car that Chrysler has ever produced, and he is treated like the bad guy. They should have taken his lemon Launch Edition GTS, and replaced it with one of the others that are sitting stagnant across the country. His loaner vehicles should have been, at the minimum, SRT-8 vehicles.

Kris, best of luck with the ZR1. Maybe you'll pick up another Viper, once you feel confident the bugs are worked out of them. I'm looking forward to the next Z07 myself.

Tony

 

Sorry to hear your treatment from SRT was that poor. Best of luck and nice to hear you are at least staying in the American side of the car market!

 

One thing about service, a co worker of mine had two brand new C230s. Every time it went in (oil change, broken windshield replacement, diagnose squeaking issue etc) he would have a loaner vehicle that was just as nice or nicer than the one he brought it.

I too would be quite bothered by bringing in a $150k car for service and being stuck with a $20k rental for an extended period of time, I think 5 business days I would be OK with.

Bummer about your experience.

 

Kris, no need to apologize on your end. You handled it a lot better than I would have. I think you were more than patient.

Enjoy your ZR1.

 

No need to apologize Kris. You handled it way better than alot of people. It is in no way your fault for switching to another car. It is in fact SRTs fault for losing a valuable customer. When you bought your car, you not only bought the car but also the customer service as well. You received one without the other. Companies really need to understand that word of mouth goes a long way. And in your case, some will look at your experience and ask themselves if they want to take a chance on going through the same thing you went through. When in fact, people would have had alot of confidence had SRT bought the vehicle back and did their best to get you back into another Viper. Shoot, I would have thought that they would have thrown in some of the accessories for free had you bought another viper.

 

No matter which model they give you for a loaner, it always feels like you're driving a DODGE REGRET?

They haven't named any car a "REGRET" yet. Marketing boys, that's a freebie for ya!

 

Kris.

I was happy to meet you and get a look at your fantastic Blue/White GTS at the Carlsbad Cars & Coffee some time ago. Your enthusiasm for the car was very evident, and you had that Viper smile on your face.

I followed a bit on your efforts to handle the issues as they came up. I know Cragin, Lance and a couple dealerships were more than eager to resolve the problems, but with a new car nobody had seen before your body fit issues. (most Gen V owners are really happy with the better fit and finish than any previous Vipers)

As things spiraled out of control your car was being tied up longer and longer, and the loaner cars were certainly not up to Viper standards. You went just about as long as possible, and can understand your desire to put it all behind you.

The SoCal VCA club went to some pretty great lengths to get your Viper issues sorted out, but in the end the right thing to do was move on.

Hope things work out for you with your new Vette (nice car).

 

Think it is bad now,wait when the Viper breaks in years to come...No Parts...Screwed.......

 

sorry to hear about your experience.

real question:

what does this mean? it's not actually a sentence. I'm assuming it's just a typo, but I'm also interested in what it's referring to.

 

The only thing you need to apologize for is getting a ZR1.
You will miss the Viper and the rock star feeling it delivers, the poor ZR1 get no respect in the sea of vetts. Good luck to you.

 

What happened to Kris is just a shame. The guy bought a new Viper and his treatment and loaner cars were laughable. SRT, if you want to capture the dollars , treat people correctly and fix their problems. Kris, don't blame you for your decision enjoy your ride, I would have done the same but went for a P car. They know how to treat customers.

 

The ZR1 is a spectacular car.

Sucks that the Viper deal didn't work out though.


Crap like this makes me re-think any desire for a gen V car.
Even though my gen III is only worth about 5 bucks now, at least it isn't falling apart and everything still works.

 

Kris, good luck with the ZR1, it is the best vette GM ever made. You surely should not apologize I would have been very upset too. I am
Surprised SRT did not make it right for you.
At least you live in SD so you can enjoy your new car 12 months per year. I used to live in SD and love and miss it there.
Enjoy!!

 

Congrats on the ZR1, awesome car. Such a shame we're losing a viper owner and SRT a big paying customer. Sorry you had a tough experience. Just another thing to hurt a wonderful car. Can't blame a bad dealer or something, this is the mothership treating a $150k client poorly, I just don't know how bad the managing of things has to get with SRT before they start to turn things around.

All the best, Kris, and like others have said, no apology needed from you, all should be thanking you for your purchase and patience, and now for being gracious even when not treated that way yourself.

 

A class act indeed...best of luck with your new rocket!!

 

Very sorry to hear of all your troubles

Not good at all. Best of luck with the Corvette

 

No need to be a stranger here. We hope you still participate. Good luck with the 'Vette, I love Corvettes. I gotta tell you, I'm waiting to see what the new Z06/7 is going to be like. Think it's going to give the Viper a real run for it. Still rather have the Snake though!

Scott

 

What he said.

And this too. I read things like this about how Chrysler treats their highest end customers and how they continually **** up every marketing opportunity. I just don't understand it. Are they intentionally trying to sink their company? I love the car, but am so turned off by the lack of support (customer service/aftermarket).

This needs fixed.

kris, best of luck and kudos to you for acting better than the company you gave 150k to.

 

Sorry to hear about your problems, question, did they in anyway reimburse you for the gas guzzler tax, sales tax, etc ?? I don't think they can do that, if so, you are out over 10 grand ??!! good luck..

 

Sorry to hear, Cant blame you at all.... the ZR-1 would be my second choice as well...

However, You have been snake bitten.... and you will be back....

 

Not Bashing, you have a person that spent a 150,000.00 for a new car that they can not get parts for now. So, bad they took the car back, do you really think things will get better in the future.

This is a one of many reasons potential customers are not buying the Gen.5s..

 

you were patient enough, keeping you happy during the ordeal would have been simple

thanks for the thread

 

You were given a Chrysler 200 and a Dodge Journey Way to step up Chrysler, err Dodge, I mean SRT! That's freaking embarrassing. They definitely should have given you an SRT8 vehicle of some type. When I owned my Audi A8's I would get another A8 as a service loaner. Now that's customer appreciation.

 

That loaner program is not all that unusual for super premium cars.

Mercedes will not give you a SLS for loan.

BMW will not give a M 6 Loaner.

Ferrari will not give you an Enzo.

Rolls Royce will not give you a Phantom

Lambo will not give you a Guellardo (sp?)

Porsche will not give you a GT

Even most insurance companies will not provide these type of loaner cars in the event of a claim

Using more pedestrian cars is normal, and that is what they keep in their loaner fleet. Expecting a Viper loaner is not going to happen.

However I cannot blame Kris for being upset. There should not have been the need for such long term loaners, and bottom of the barrel loaners showed little respect.

 

Mercedes and bmw no. But ferrari will give you another ferrari, rolls royce will give you another or bentley and porsche will give you a porsche and lambo will give you a lambo. The problem is SRT has one nice car the viper and the rest are inadequate so no one wants to be given junk when they paid 150k.