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Saying bye and giving an apology

Discussion in 'Generation V Discussions / SRT Coupe, GTS, GTC, AC' started by KB Viper, Oct 10, 2013.

  1. Nine Ball

    Nine Ball Enthusiast

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    BMW gave me another X5

    Audi gave me an A5 when my S5 was in the shop

    Cadillac gave me another CTS when mine was in the shop

    Giving a $150,000 Viper buyer a Dodge Journey is unacceptable. For one 1 or 2 days, sure. But 58 days??? I thought SRT wanted to have its own brand? then SRT owning customers should get SRT vehicles as loaners, period.
     
  2. Paul Hawker

    Paul Hawker Viper Owner

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    "Giving a $150,000 Viper buyer a Dodge Journey is unacceptable. For one 1 or 2 days, sure. But 58 days??? I thought SRT wanted to have its own brand? then SRT owning customers should get SRT vehicles as loaners, period."

    Now this makes sense.
     
  3. Tenney

    Tenney Enthusiast

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    Tesla give you a Tesla ...
     
  4. PeerBlock

    PeerBlock Viper Owner

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    Apology accepted, man. I feel like...like...we're finally making progress here. Let's have a party. I have a few Wham CDs and Tubz soda. You bring the chips!
     
  5. Coloviper

    Coloviper Viper Owner

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    Depends on the dealership. My wife and I have a couple of Cayenne Turbos (mine is a Turbo S) and the Porsche dealer works with Enterprise as it's loaner rental company so you get what Enterprise has when you take it in. Now they have been pretty good because if I say "you know I have never been in a Panamera and we are thinking about maybe getting one" Before I can finish that sentence, they say well then today is your lucky day as the loaner vehicle this time around is a Panamera. However I have to ask and you add up the MRSPs on our Cayennes and you are at $250k. I agree that for Viper service and warranty, they should have you in an SRT product, period, end of story. However remember it is a dealer issue, not SRT. SRT will, just like Porsche, only repay so much to the dealer for use of a rental or loaner during service. Comes down to scum bag dealers once again.
     
  6. REDBLACK

    REDBLACK Enthusiast

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    Don't blame you. Enjoy the ZR1.
     
  7. johniew398

    johniew398 Enthusiast

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    Glad it worked out in the end.

    One question though: When my wife's MB SL550 is in they give us a suitable Mercedes, not an SL; but a suitable car. They even offered a loaner the other day when we were just leaving it for a car wash.

    When you drive the most expensive car that SRT makes what are they supposed to give you as a loaner?
     
  8. REDBLACK

    REDBLACK Enthusiast

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    SRT Challenger, Charger or 300C.
     
  9. Chelseasnake

    Chelseasnake Viper Owner

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    dodge neon
     
  10. REDBLACK

    REDBLACK Enthusiast

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    SRT8 300, CHARGER or CHALLENGER. BTW, a new $150K Viper should not be in the shop in the first place unless it's for an oil/filter change.
     
  11. ViperSmith

    ViperSmith Enthusiast

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    Yeah, I've never heard of a $300,000 Ferrari or $450,000 Lambo being in the shop either.

    Silly SRT!
     
  12. Hemotoxic

    Hemotoxic Enthusiast

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    Exactly. Maybe even a lightly optioned SRT Viper, but a GTS would be a bit much to expect. Or a Dart, since everybody says the interior is just the same as a Viper. hm. Anyway, Chrysler is missing an opportunity to sell its products to a captive audience.

    When my Corvette 1LT base coupe aka "Poverty Package" has been in the shop, I've gotten a loaner Tahoe, Impala, and Silverado. The Wimpala was overnight while the harmonic balancer (known LS3 weak point) was changed under warranty, and if that was the only car I could have for the rest of my life, assisted suicide would be the first option. It did make me appreciate my Corvette even more. The Tahoe and Silverado were both top-of-the-line 4WD with LTZ option group, great trucks that really sold me on the products. I recommend them to everybody looking for that kind of vehicle. If Viper owners get to drive other SRT products, I expect they'd have a good word to pass along.

    Kris, totally sorry about your experience. Awhile ago I got Chrysler to buy back a truck for a client, dollar for dollar including all taxes and fees, and that was only because I could use North Carolina's triple-damages lemon law as leverage, and only after the client posted his truck's problems on YouTube. It took months and was just a huge and unnecessary pain for all. They spent many thousands on defense lawyers to end up at the same place we started. Have fun in the ZR1.
     
  13. plumcrazy

    plumcrazy Viper Owner

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    lambo dealer wont give you an equal im sure
     
  14. PilotaX

    PilotaX Viper Owner

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    My Porsche dealer gives me a Mazda 6... I tell them "no thanks, I have another car." :)
     
  15. PilotaX

    PilotaX Viper Owner

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    Honestly though, I think it would be a bad idea for SRT or any other make to offer a loaner exactly equivalent to the car you bring in for service. For one thing, it would be very expensive. Another issue is that people often trash their loaners, which is more problematic if it's an expensive one. This country is way to litigious for that to work. Imagine the liability if a dealer's loaner Viper was involved in an incident.

    For perspective, in California a dealer can even be held liable for selling someone a car they aren't sufficiently capable of operating safely. I kid you not. Given that crazy law, it's amazing you can even sell Vipers here.

    P.S. I've found SRT and the local dealers to be extremely helpful. On par with the Porsche, Mercedes and BMW dealers. The showrooms aren't quite as nice. But, that's just fluff IMO. :)
     
    Last edited: Oct 14, 2013
  16. SADVIPER

    SADVIPER Viper Owner

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    This.
    Goodluck!
     
  17. SilveRT8

    SilveRT8 Viper Owner

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    Cadillac gives me a SRX whenever the CTS-V is in for service. OK by me
     
  18. FrankBarba

    FrankBarba Viper Owner

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    Mercedes....I have a 50K Van,when it is in the shop they give me nothing except
    a thank you & we will call you when finished. "Do you need a ride somewhere"
    When i say yes i'll be driving 400 miles today, i get nothing, not even an old mercedes.
    Now the Chevy dealer is different. Took my Durango in for some body work & i got a Van.
    The local Dodge dealer would not give me the time of day for body work since it was not
    an insurance claim. Looks like instead of purchasing a New Viper - GM has me checking
    out the Vette.
     
  19. Alabaster Mamba

    Alabaster Mamba Enthusiast

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    Well as others have said, SRT/Dodge should give out an SRT product for it's loaner car when needed. Some people will/would buy based upon experiencing the new product. So the Viper owner that goes in and is in need of a 4 door vehicle for daily use, might just see how nice the vehicle is and buy one based upon this. You may not even need one of those vehicles now but may decide to get one based upon that loaner car. I am planing on buying another Durango just because I love my 2012 so much. And when I take it in for an oil change, the dealership never fails to show me the rest of their lineup. Everyone loves to feel/be treated special. Giving people a nice loaner car isn't too much to ask for. As someone else stated, when the wife takes her BMW in to get serviced, it always comes back washed, they have food in the break room, and offer her a nice loaner car even if she is just getting the oil changed.
     
  20. KB Viper

    KB Viper Viper Owner

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    as some clarification; when dealing with the Chrysler customer care advocates i begged for a SRT vehicle. i was pretty sure a Viper was out of the question but i begged for a SRT challenger, charger and or cherokee and made the argument that since i had a SRT vehicle then at minimum my loaner should be a SRT. needless to say they kept on referring to the loaner car as a favor and it was not required under warranty. also they only covered the cost of the rental i had to pay the $11 a day insurance.

    even after all that i was still willing and wanting to get another Viper, it was in the negotiation process of deciding weather to take the replacement or repurchase that i realized Chrysler lawyers did not care at all about my business and they could care less what was best for me.
     
  21. theviper

    theviper Enthusiast

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    Kris, SRT has a great deal to learn about marketing, especially when it comes to people who make more than $100k/yr or purchase "lifestyle" cars/brands. Now, they have to deal with Vipers that are lemons (yours was not the first to be bought back, have the engine replaced, etc) and cars at half the price that are in many ways better (C7). As a true blooded Viper fan, I will say this. Individually, many people at SRT are great (Ralph, etc). However, collectively, they are in over their heads and seem to not even be aware that they need help, desperately.
     
  22. chorps

    chorps Enthusiast

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    I don't understand what the heck Chrysler is thinking here...their lawyers have their heads so far up their behinds that they have no clue what kind of damage they are doing to the brand, and to the Viper in particular.

    It's not like the SRT-8 Cars are any big whoop to produce...giving a guy a loaner on a car that SRT/dealer screwed up/couldn't fix would be much better good will than having to take the car under a buyback.

    Management needs to kick some butts at marketing and then at legal. Don't treat the guy who paid top dollar for the Viper like a guy who bought a demo 4-cylinder 200 series. Build a brand. Make your customers feel like they are wanted.
     
  23. Vooodoo ACR

    Vooodoo ACR Viper Owner

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    In my experience the norm is for them to give you the best loaner they have available. Whenever I brought my R8 in for service, I would typically end up with an A8 loaner unless I requested something else they had available. I will say that I ended up with a rental Dodge Caravan when I brought my new M6 in for the first service. The BMW dealer had no loaners available and were working with Enterprise to provide loaners. My service was done in 2 hours though, so I wasn't stuck with the minivan for days. :rolaugh:
     
  24. SnakeBitten

    SnakeBitten Enthusiast

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    I agree completely. You just dont bungle things on the magnitude SRT has unless there are fundamental problems with your business model. This has been an epic embarassment so far. I read KB's horror story and just couldnt stop shaking my head. SRT cant blame Lieberman or Pobst or the economy etc for any of this. Time to start righting the ship. Start with one of the most important factors. Your customers.
     
  25. Capt Van

    Capt Van Viper Owner

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    Kristopher,
    I'm on your side 100% but GM is no different, they don't give a rats azz about your best interests. For example my ZR1 is one of the front end vibration, they know it's a problem but getting them to fix it takes an act of god. I think I get some little pos car when it's in for warranty.
     
  26. Grisoman

    Grisoman Enthusiast

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    On a buyback, how do you recoup some or all of the T-T-T expenses? Does SRT cover that as well?
     
  27. KB Viper

    KB Viper Viper Owner

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    you get back full price paid plus tax tag and title. the subtract a milage fee and whatever else you will let them talk you into.
     
  28. ViperSmith

    ViperSmith Enthusiast

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    Curious, what about gas guzzler, since it is an excise tax?
     
  29. Capt Van

    Capt Van Viper Owner

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    Ballpark, how much are totally out of pocket?
     
  30. ViperSmith

    ViperSmith Enthusiast

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    Here is a bit of contrast, Chevy is shipping this guys C7 back to the factory to repair it - he had pretty bad paint issues.

    This impresses me, SRT. No push back. No 35 day wait.

    http://forums.corvetteforum.com/c7-...paint-runs-on-the-doors-6.html#post1585242096

     

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