I didn't buy anything from Sean Roe the otherday.......

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I didn\'t buy anything from Sean Roe the otherday.......

I didn't buy anything from Sean Roe the otherday (yet), but I tell you what, he treated me like I bought half his store! And his wife Becky...she's a cool cookie too! I wish I had a family business like what he has. World Class! :) :usa:
 
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SUN RA KAT

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Re: I didn\'t buy anything from Sean Roe the otherday.......

I didn't buy anything from Sean Roe the otherday (yet), but I tell you what, he treated me like I bought half his store! And his wife Becky...she's a cool cookie too! I wish I had a family business like what he has. World Class! :) :usa:

I totally agree.
 

Nexus-6

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Re: I didn\'t buy anything from Sean Roe the otherday.......

Gotta jump on the Pro-Roe bandwagon myself.

Sean has helped me with items that he doesn't even sell...pointing me in the right direction.

I email or call Sean before I call anyone now - great customer support above and beyond the call.
 

GaryA

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Re: I didn\'t buy anything from Sean Roe the otherday.......

Yeah, but did he give you the "asian-man's discount"? hahaha!!

Sorry ab, I'll never forget that post, it still makes me laugh!
 

VPRVENM97

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Re: I didn\'t buy anything from Sean Roe the otherday.......

I've had very good experience with both Sean and Becky. Always returned my e-mails and phone calls promptly and took the time to answer my questions thoroughly. :)
 

MbnViper

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Re: I didn\'t buy anything from Sean Roe the otherday.......

I didn't buy anything from Sean Roe the otherday (yet), but I tell you what, he treated me like I bought half his store! And his wife Becky...she's a cool cookie too! I wish I had a family business like what he has. World Class! :) :usa:

I totally agree.


i totally agree too :)
 

joe117

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Re: I didn\'t buy anything from Sean Roe the otherday.......

Did that guy ever get his hose replaced?
 

Viper Wizard

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Re: I didn\'t buy anything from Sean Roe the otherday.......

RoeRacing is the BEST!! You can't go wrong with Sean & Becky!! :cool:



[There is a hose that hangs on every tree! :rolleyes: ]
 

RedGTS

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Re: I didn\'t buy anything from Sean Roe the otherday.......

I haven't bought anything in a couple of weeks, but I'm thinking about calling Sean and telling him I think he should send me $100 just because I'm a loyal customer. Think he'd go for it? Surely it would make more sense to send me $100 than risk all the bad publicity if I take my story public.
 

ZX1100

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Re: I didn\'t buy anything from Sean Roe the otherday.......

Sean has been very helpful with all my questions and I have had no problems with any products I've purchased. What a class act :)
 

Moundir

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Re: I didn\'t buy anything from Sean Roe the otherday.......

I've bought a few items from Sean and he has the best customer service no doubt about it :cool:
 

Mike Brunton

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Re: I didn\'t buy anything from Sean Roe the otherday.......

If you DID buy something from him, you best not ever say anything bad about his product or he'll post the details of your transaction on the Internet like he did to me.

I bought from Roe three times - NEVER AGAIN! The first fan kit I got was the wrong one. The second purchase of a scooter went all awry, and only my 3rd purchase of gloves went off without a hitch. But I don't think Sean has very ethical treatment of customers.
 

99 R/T 10

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Re: I didn\'t buy anything from Sean Roe the otherday.......

Well Mike, when you fail to pay for an "extended" period of time, that can put a damper on the relationship. Since you do business in the community, how would you feel if someone failed to pay you for an "extended" period of time? The damage issue should have been rectified immediately with UPS and don't you think that might have contributed to the "other" issues?

Mike
 

Mike Brunton

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Re: I didn\'t buy anything from Sean Roe the otherday.......

Well Mike, when you fail to pay for an "extended" period of time, that can put a damper on the relationship. Since you do business in the community, how would you feel if someone failed to pay you for an "extended" period of time? The damage issue should have been rectified immediately with UPS and don't you think that might have contributed to the "other" issues?
Mike

96RT/10,

I agree, it was totally and completely my fault that it took so long to rectify the situation. I accepted full responsibility for that with Sean, and I don't think he sent me a damaged scooter. I think UPS damaged it, BUT, they leave stuff in my garage, so it's my fault that I let them do that and was not there to see the damage. Sean and I reached an amicable agreement to settle our business. There were no harsh feelings, and I never felt the need to talk about the product or about anything that happened. I accepted blame.

None of that is my problem at all with Sean Roe.

What IS my problem is that seven months later, after I made comments Sean did not like about his supercharger, he chose to attempt to discredit and embarass me by insinuating I had screwed him somehow.

Let's be clear on this. My problems are

1) I think details of a transaction between a vendor and customer should be private - ESPECIALLY when they are concluded. If I had a beef with the scooter, I should have raised it with Sean before I told him I was "all set". If HE had a problem with my end of things, HE should have raised it before he told me "Mike we all get busy, it's cool".

2) If he chooses to take the first step and initiate the flaming, at least post ALL the details. He neglected to mention the fact that when we finally concluded our business, I had been calling him for 3 days straight, and emailing him with ZERO response. He also neglected to mention that it was *I* who concluded the transaction by purchasing again from him, and it was *I* that insisted he charge me full price, when he offered to charge less than half.

Forget the scooter. Forget it's condition or it's status or whatever. Sean didn't send me a broken scooter, it was I that made a mistake there. Forget ALL of that, because NONE of that is a problem to me. Only the two things listed above are a problem to me.

If you think it's OK for a vendor to work something out with a customer and then post half-truths on the Internet in response to something the customer said that the tuner didn't like, then I have to say I disagree. There are guys that owe me $$... I have a Viper customer that took a long time to pay a large bill (in the tens of thousands). But we worked it out. It was closed - finished business. I would NEVER post a flame against him (especially a half-truth) just because he said something about a product of mine that I didn't like. That is just unethical and violates what should be the privacy of our transaction.
 

RedGTS

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Re: I didn\'t buy anything from Sean Roe the otherday.......

It's obvious Sean believed the junk you were posting about the s/c system was, at best, serious misinformation, and from reading it, I have to agree. Whether it was intentional or not I have no idea, but I guess Sean thought it was close enough that he went nuclear, so to speak, by mentioning the previous transaction in which you treated him less than appropriately. If we're going to encourage people to post about their transactions with tuners (good or bad), shouldn't tuners have the right to post about transactions with customers? That might make for some interesting debate, but IMO you're going to splatter a lot more mud on yourself than Sean by continuing to stir this one.
 

britospeed

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Re: I didn\'t buy anything from Sean Roe the otherday.......

RedGTS, what story??
 

Mike Brunton

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Re: I didn\'t buy anything from Sean Roe the otherday.......

It's obvious Sean believed the junk you were posting about the s/c system was, at best, serious misinformation, and from reading it, I have to agree. Whether it was intentional or not I have no idea, but I guess Sean thought it was close enough that he went nuclear, so to speak, by mentioning the previous transaction in which you treated him less than appropriately. If we're going to encourage people to post about their transactions with tuners (good or bad), shouldn't tuners have the right to post about transactions with customers? That might make for some interesting debate, but IMO you're going to splatter a lot more mud on yourself than Sean by continuing to stir this one.

RedGTS,

It was not serious misinformation. As a matter of fact, I did not post half the stories I hear, because maybe they are just that - stories? You may not think a business has a responsibility to act a little differently that an individual may, but you are wrong. You're completely missing the point here. This was never a war of misinformation, I posted my thoughts on his kit, which had nothing to do with our business together - they are formed from talking to lots of people with these kits, granted they were early customers who had a lot of problems. But I posted my concerns with his kit - Sean retaliated by dredging up something from a year ago and posting serious misinformation about that.

An eye for an eye between tuners and customers? Great way to do business. I never did post the gory stories I have heard about some of these SC cars - because that was never the point.
 

King RT10

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Re: I didn\'t buy anything from Sean Roe the otherday.......

That was big time misinformation.
Do you think Macedo or Vipermed would push these S/C if they thought they were problem ridden.Or should we take a hearsay word of a person who does not even own a Roe S/C and has a personal problem with Sean. Vipermed has two on his personal cars. And he had to pay more(for his second) to buy some elses because Sean was out. Sorry to disappoint you but its a great product and a great price.
We are lucky to have venders like DLM, Heffner, Roe.
It gives us choices and none of them bad.
 

RedGTS

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Re: I didn\'t buy anything from Sean Roe the otherday.......

MB, if you've got gory stories (and by stories I mean factual accounts that you've heard from an owner or someone with firsthand info rather than rumors from people without personal knowledge) about the Roe s/c kit by all means you should post them. Those of us with systems would like to know the facts about everyone's experience. As you know, there have been several long threads about problems with the system, and it's apparent from reading them that most of the problems were/are minor and have been largely or completely resolved, and that overall, owners seem to be happy with the kit. And this from an admittedly small, unscientific sample of people who responded to threads titled "Problems." We all know that people with issues tend to post far more than people who don't have them, and that many kit owners don't frequent this or any other site.

Your "thoughts" posted at the other site were so lacking in credibility it pissed Sean off, and he decided to post something that reflected negatively on your credibility. Whether that's appropriate or not I suppose you can debate, but when you post negatively about a tuner's products in this fashion:

I have heard of a few engines blowing - I don't know that to be true.

I DO know that not a single owner of his SC kit had their car running right until they took it to a pro for "diagnostics", or had to shell out more $$$ for the VEC 2.

IMO you can't cry foul if the tuner plays rough. Is there a more damaging allegation than that a s/c kit caused engine failures? You concede you don't know if it happened, yet you post that you've "heard" about it anyway. And the second allegation is false on its face simply because you can't possibly know more than a tiny percentage of owners. This isn't fair or constructive criticism or observation; it sounds like someone with an axe to grind. And it is only one of several gems. Your first post asked why no one talked about the problems with the kit, when you had heard a LOT (your caps) of bad things about it. You may or may not be aware that, in addition to the 2 or 3 lengthy threads about kit problems, there was a thread on this board in the last month or two in which Sean discussed every engine problem of which he was aware that had been experienced by a kit owner. There were three, two of which were clearly not related to the kit, and as I recall the third was undetermined at the time. Has any vendor of Viper forced induction systems ever done that before? Yet your thesis was that there was a conspiracy of silence about the kit's problems.

At best, you were careless with many of your posts in that thread, and that's being kind. If your position is a tuner shouldn't tell people things about you no matter what you say about his products, then so be it. I just don't think most people would agree.

freeflyer, the thread in question is located at:

http://[******]/showflat.php?Cat=&Number=85390&page=0&view=collapsed&sb=5&o=&fpart=1
 
OP
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Q

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Re: I didn\'t buy anything from Sean Roe the otherday.......

Well,

I think I have a simple solution, if you don't like his S/C don't buy it. In fact go make your own. Sean put a lot of research in his awesome products at an affordable price. Everyone I have run into that has his SC is very happy with it. You want to pick apart someone and then you get upset when they do it back to you?? If you're fragile, don't throw rocks...because rocks will come flying back at ya. But everyone is entitled to their own opinion and mine is Sean and Becky have been World Class along the ranks with Doug Levin.
 

picflight

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Re: I didn\'t buy anything from Sean Roe the otherday.......

If the story that I have read on this post is true
than Sean was wrong in bring up a deal that was closed
with a customer no matter how he felt about it later on,
you just don't do that. A good analogy would be not to
have an affair with your brothers ex-fiance...some move
I saw, just off limits.
 

RT/ED

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Re: I didn\'t buy anything from Sean Roe the otherday.......

My experiences and purchases with Sean have been EXCELLENT! Sean demonstrated a level of customer service and support that is rarely seen these days. VERY REFRESHING! Unlike another popular vendor who is mentioned on this site often who would not provide detailed information to me about his exhaust systems unless I made the purchase. As a result he lost a long time customer to Roe Racing. :usa:
 

Gavin

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Re: I didn\'t buy anything from Sean Roe the otherday.......

This is simple

Mike Guy - NO CREDIBILITY waste of time reading his snivling posts

Sean Guy - I trust this guy (and his wife) with my money

Nuff said
 

Steve Miehe

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Re: I didn\'t buy anything from Sean Roe the otherday.......

I like the way he does business so bought some stuff. He runs a first class HONEST operation.
 
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