Here is the story - I had my car in for service at Palmer Dodge. I had asked them to put on two new tires (which I supplied) They told me that their equipment could handle the job....Well, GUESS WHAT??? It could not. So in the middle of the day while I was at work, they called me and asked my permission to take the car to NTB to get the tires put on. I told them specifically - ONLY IF SOMEONE STAYS WITH THE CAR. I was assured by the service tech that HE would stay with the car. Well, when I go to pick up the car, my rim is scratched to ****, my fascia is messed up, (scratched and somewhat dented). They initially asserted that it must have come in that way. Uh, NO, it did not. Anyway, to summarize, after reviewing a security tape at NTB, one of their employees took the keys to my car and went for a joy ride - AND WRECKED THE CAR. Needless to say, the Palmer service guy did not stay with the car.
The good news is that everything was fixed at their expense, and they did provide a Rental while they fixed it. But the incident should not have happened. Also, the guy that took the car was Fired from NTB. I just do not feel comfortable with their level of honesty or care for my car. That is why I will not go back.
Regards,