Ted May and Mike Spolini are GREAT guys. Ted is a great Viper Tech currently pretending to be a Service Advisor, and Mike is as good as I have come across as a Viper Tech. Both are very honest, and great to work with. Now the bad news (good for them, bad for me): Ted is leaving to start his own performance shop. The May Group 1854 Almaden Road San Jose CA 831-234-0607 Mike will be leaving early next year to move to Fresno. Those lucky stiffs in Fresno are getting a great guy! They have been bringing their cars to San Jose for Mike to work on, so this will save them some miles. I will continue to use Ted and Mike for as long as possible, (and whenever possible in the future), but I would suggest a letter writing campaign to the Service Manager at Stevens Creek Dodge to make sure that Mike and Ted train someone to take over (at least for warranty issues) Write to or call: Jim Garcia - Service Manager Stevens Creek Dodge 4100 Stevens Creek Blvd San Jose CA 95129 408-248-1800 If anyone else has a Viper Tech in San Jose area that they could personally recommend, I woud appreciate it!