Window Regulator -GEN 3/4 Archilles Heel

Steve-Indy · Jan 24, 2013

Well, THANKS to Chris Marshall at Viper Parts of America, our right and left window regulators to arrived today (FAST SERVICE). While only one Viper is "squeaking", I MUST have all possible Viper parts ON HAND when Tom Sessions returns to Indy this Spring for another "Special Viper Service Session...#6" !!

Thanks, again Chris and VPA !!

HOLLYWOOD1 · Jan 28, 2013

Chelseasnake said:
read this hollywood none, i mean one

Thanks Chelseasnake......no surprise here as suspected my regulator is probably done. No cracking or anything like that but I am so tired of the window hitting the roof so I just leave the window down a 1/2 inch and close the door.

Garron I was wondering if the door panel trim breaking necessitated a complete door panel replacement?

Garron · Jan 28, 2013

HOLLYWOOD1 said:
Garron I was wondering if the door panel trim breaking necessitated a complete door panel replacement?

Yes and no.

Chrysler only sells the top trim as a complete door panel. Normally we can find the top trim that breaks used. But expect to pay $250 - $300 for it.

TAXIMAN1 · Jan 28, 2013

add me to the list. My wife went to shut the door on my 3000 mile 08' this weekend (thankfully not hard) and the glass actually hit the roof. Didnt leave a mark. I'm guessing the smart glass feature got stuck in the "full up" postion or something. Its shutting ok now.

Once I went to roll the window up and down, it made a screech noise, and sounded almost as if it was off track. I have a $0 Ded., max care warranty, but not sure if there is a trustworthy dealer near me. not to mention the part showing backordered right now. Ahh, joys of viper ownership.

Westxsrt10 · Jan 28, 2013

VPA had a good number of these parts in stock. Removing the door panel without damage may be the hardest part. This photo shows the method I used to remove the panel undamaged. (Pry up in the clip area, at the same time bang up on the bottom door panel.)

TAXIMAN1 said:
add me to the list. My wife went to shut the door on my 3000 mile 08' this weekend (thankfully not hard) and the glass actually hit the roof. Didnt leave a mark. I'm guessing the smart glass feature got stuck in the "full up" postion or something. Its shutting ok now.

Once I went to roll the window up and down, it made a screech noise, and sounded almost as if it was off track. I have a $0 Ded., max care warranty, but not sure if there is a trustworthy dealer near me. not to mention the part showing backordered right now. Ahh, joys of viper ownership.

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Garron · Jan 28, 2013

Westxsrt10 said:
VPA had a good number of these parts in stock. Removing the door panel without damage may be the hardest part. This photo shows the method I used to remove the panel undamaged. (Pry up in the clip area, at the same time bang up on the bottom door panel.)

If you remove all the screws from the door panel you will have enough room to get one arm in at the bottom and push the clips from the inside. The clips are on a 45 downward, you don't want to pull the panel straght up or out

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Westxsrt10 · Jan 28, 2013

I have an 08, wonder if the Gen 4 panel attatchment clips are differiant.? There was no room for my arm, and the clips are vertical as in pic. I pulled the bottom of the panel out approx. 4" then popped it streight up. QUOTE=Garron;3148377]If you remove all the screws from the door panel you will have enough room to get one arm in at the bottom and push the clips from the inside. The clips are on a 45 downward, you don't want to pull the panel straght up or out

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fastandloud · Feb 21, 2013

Anything new here to report? Just ordered a replacement RH regulator from VPOA....fingers crossed!

A1998 · Mar 23, 2013

Re: Window Regulator -GEN 3/4 Archilles Heel UPDATE 3/23/13

UPDATE ON REGULATOR INFORMATION!!! was at the Viper Plant on 3/22/13. Spoke with a technician was has been there 12 years. At one time he was responsible for installing the regulators and glass in the doors. I asked him if he was aware of the regulator problems we were facing today. He stated he has never heard of such a problem. He went on to only say that you had to be really careful when you installed them in the door and showed me how he used to do it. ( One arm at a time!) I TOOK SOME PICTURES of the ones they are using today! You will notice the same part number, but different letters at the end. When I purchased mine from VPA earlier this year, they indicated they were the most current ones and actually had a current date on them, and they were AF models. (Part # 04865610AF). Notice the new parts are now #04865610AH !!) Must be some new upgrade, but they still look pretty much identical to what we have. I know this doesn't help our current problems, but it appears some changes have been made and the complaints that have been made apparently haven't gotten very far. You would think the installing tech would have heard something about it. Anyway, here are the pics.

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pdub · Mar 23, 2013

I guess i'm part of the club now, passenger side went out. 2005 with 6k miles!!

JAY · Mar 23, 2013

Good info , thanks for sharing . :eater:

mjorgensen Woodhouse · Apr 4, 2013

Update!

Just received some inside information you may like. The newest design regulator is very close to being available and should be under $300! It has been going through a couple design changes to make it bullet proof before being released. It would have been out already, but if it was rushed the final items would not have been caught till it was too late. Testing showed that at around 7000 cycles there was still a weakness that needed to be worked on, now the new design will meet the 10,000 cycles and be much less fragile when it hits the shelves in about a month.

Thanks for your patience on this,

JAY · Apr 4, 2013

WOW ! That's great news and pricing ! I'm sure it will help Gen 5 Sales , seeing SRT took ownership of the issue . :2tu:

Lespauldude · Apr 4, 2013

mjorgensen Woodhouse said:
Update!

Just received some inside information you may like. The newest design regulator is very close to being available and should be under $300! It has been going through a couple design changes to make it bullet proof before being released. It would have been out already, but if it was rushed the final items would not have been caught till it was too late. Testing showed that at around 7000 cycles there was still a weakness that needed to be worked on, now the new design will meet the 10,000 cycles and be much less fragile when it hits the shelves in about a month.

Thanks for your patience on this,

Finally a ray of sunshine regarding this design disconnect. Thanks for the heads-up Mark. :2tu:

3whitevipers · Apr 4, 2013

Mark--
Can we get the latest design from you when it's available?--Dave

mjorgensen Woodhouse · Apr 4, 2013

For sure, but any dealership could get it once released.

2whitevipers said:
Mark--
Can we get the latest design from you when it's available?--Dave

3whitevipers · Apr 4, 2013

Mark--
Rather do business with you due to your wonderful treatment of all of us on this site--Dave

mjorgensen Woodhouse · Apr 4, 2013

2whitevipers said:
Mark--
Rather do business with you due to your wonderful treatment of all of us on this site--Dave

Thank you Dave, I appreciate that, and always enjoy helping when I can.

johniew398 · Apr 15, 2013

I have my Viper at the dealer right now and one of things was to fix the passenger side window. They called and said they needed to replace the regulator and they were on back order.

mjorgensen Woodhouse · Apr 15, 2013

The last email I received from the engineer was that the supplier was changed and they are slow to get up to speed. He is trying to rush them to put some in the system, that was last week. Sorry for everyones inconvenience, I know your pain as there have been other things in the past that have been similar. We do have their attention though and SRT/Mopar are doing everything they can to push the manufacturer.

johniew398 said:
I have my Viper at the dealer right now and one of things was to fix the passenger side window. They called and said they needed to replace the regulator and they were on back order.

CHAOS · Apr 16, 2013

I think the plastic sleeve that covers the cable is cheap and becomes brittle over time, breaking and causing the cable to bind and then breaking in other sections until the window fails. I just had my second passenger door regulator fail last weekend. Any machinists or mill wrights out there who could fabricate a new metal housing and sleeves for the cable to replace the plastic? For $1,100 for the part a group buy may offset the set up and assembly costs.

CHAOS · Apr 27, 2013

Re: $300 Window Regulator -GEN 3/4 Archilles Heel

Sorry but I need to keep this on top, any word on this new and improved regulator?

mjorgensen Woodhouse · Apr 27, 2013

We regulators are closer, but with all the new suppliers like with the filters things are moving a little slower then anyone wants. I will check again, maybe they can release a couple dozen? Will try and ask again Monday.

Viktimize · Apr 28, 2013

Re: $300 Window Regulator -GEN 3/4 Archilles Heel

CHAOS said:
Sorry but I need to keep this on top, any word on this new and improved regulator?

If you just click on "Thread Tools" at the top, you can subscribe to the thread.

johniew398 · Apr 28, 2013

mjorgensen Woodhouse said:
We regulators are closer, but with all the new suppliers like with the filters things are moving a little slower then anyone wants. I will check again, maybe they can release a couple dozen? Will try and ask again Monday.

Thanks for checking.

ringram · Apr 28, 2013

mjorgensen Woodhouse said:
Update!

Just received some inside information you may like. The newest design regulator is very close to being available and should be under $300! It has been going through a couple design changes to make it bullet proof before being released. It would have been out already, but if it was rushed the final items would not have been caught till it was too late. Testing showed that at around 7000 cycles there was still a weakness that needed to be worked on, now the new design will meet the 10,000 cycles and be much less fragile when it hits the shelves in about a month.

Thanks for your patience on this,

Is this new part standard fit on the Gen5's ?
Or are they shipping with the current substandard ones installed?

mjorgensen Woodhouse · Apr 29, 2013

The regulators in the Gen5 are the new ones, the ones we are waiting for are going to be a superseded part number that will better fit the Gen3/4 cars and the Gen5. They are close, wish I had a ship date, but not going to quote any till I know for sure, they are close though.

ringram said:
Is this new part standard fit on the Gen5's ?
Or are they shipping with the current substandard ones installed?

dester243 · Apr 29, 2013

EEK. My passenger side window is starting to make some aweful noises. I guess I'll use it as little as possible. I feel that the released parts wont be available for another couple months. Even if a few are released, it should fill back orders first.

Mopar-man · Apr 29, 2013

Do you think I should get my window regulator replaced, I have an appointment for Thursday 5/2/2013 or should I wait to make sure they use the new version ?

mjorgensen Woodhouse · Apr 29, 2013

If you could wait I would and when they order the part make sure they have the latest updated regulator part number and not some old stock unit.

Mopar-man said:
Do you think I should get my window regulator replaced, I have an appointment for Thursday 5/2/2013 or should I wait to make sure they use the new version ?

Window Regulator -GEN 3/4 Archilles Heel

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