Well guys I know that I'm no Viper owner, but I am an avid car enthuiast so I just thought I'd drop by to share my rather anoying experience with U-Coat-It. I know that to most people this wouldn't mean much, but I did quite a bit research to choose the right product for my garage & the aspects that sold me on U-Coat-It are quickly disappearing.
I put down my new floor coating last week & it's not worth the time or money that I spent on it to say the least. I've got several large areas where the finish is dull & blotchy even though I followed the directions methodically & prepped the floor as good as can possibly be done. It specifically says on the instructional video that the "bond coat" is to be a thin & uniform coat, but the places where I put it down thick is actually where I got the best results (the finish coat follows after the bond coat is fully dried). I've checked their web site for trouble shooting tips (apparently I'm not the only one with this type of problem) & all of the possible reasons that they list (proper ventalation, appropriate drying time, stain removal etc.), I took care of ahead of time.
So, almost a week & 10+ phone calls later, a tech support guy finally gets in touch with me. After talking through the whole process with him he admits that I did everything correctly & offers to pay half of another coat (min. another $100), but that "it's really in my best interests to go with the $200 U-Gloss option instead". (Personally I don't know why anyone would want to put a gloss coat on a floor that looks terrible to begin with, but that's just me.) In my opinion, if the U-Gloss option was so vital, it should have been included in the kit from the begining. So at this point I have basically no confidence in the lifetime warrenty they offer anymore or the customer service they were supposed to be so superior with because they didn't even get through the install process with me.
He also admitted that saying on their instructional video that the bond coat should be a thin coat was "probably" incorrect that they that should "probably" change that to say that you should use all the materials instead, but according to him I was just supposed to know that already. I guess maybe he expected me to have walked back across the wet floor to put down a thicker coat when I was done, I don't know. I'm sure that would have looked really nice right?
So if anyone is looking to do this to their garage, I would highly recommend looking at as many products as possible first & try to find one that actually backs up what they claim.
Shay
I put down my new floor coating last week & it's not worth the time or money that I spent on it to say the least. I've got several large areas where the finish is dull & blotchy even though I followed the directions methodically & prepped the floor as good as can possibly be done. It specifically says on the instructional video that the "bond coat" is to be a thin & uniform coat, but the places where I put it down thick is actually where I got the best results (the finish coat follows after the bond coat is fully dried). I've checked their web site for trouble shooting tips (apparently I'm not the only one with this type of problem) & all of the possible reasons that they list (proper ventalation, appropriate drying time, stain removal etc.), I took care of ahead of time.
So, almost a week & 10+ phone calls later, a tech support guy finally gets in touch with me. After talking through the whole process with him he admits that I did everything correctly & offers to pay half of another coat (min. another $100), but that "it's really in my best interests to go with the $200 U-Gloss option instead". (Personally I don't know why anyone would want to put a gloss coat on a floor that looks terrible to begin with, but that's just me.) In my opinion, if the U-Gloss option was so vital, it should have been included in the kit from the begining. So at this point I have basically no confidence in the lifetime warrenty they offer anymore or the customer service they were supposed to be so superior with because they didn't even get through the install process with me.
He also admitted that saying on their instructional video that the bond coat should be a thin coat was "probably" incorrect that they that should "probably" change that to say that you should use all the materials instead, but according to him I was just supposed to know that already. I guess maybe he expected me to have walked back across the wet floor to put down a thicker coat when I was done, I don't know. I'm sure that would have looked really nice right?
So if anyone is looking to do this to their garage, I would highly recommend looking at as many products as possible first & try to find one that actually backs up what they claim.
Shay