QUOTE:
"Robbie I HAVE NOT talked to Randy in OVER a year and I DID NOT sell them ANY oil because I can not ship oils!! So I have no idea what you are talking about"! / "Robbie I just got of the phone with Jack @ ZAF and he has no idea what you talking about either!"
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Randy at ZAF, Chuck Tator, and I discussed the above statement regarding Chucks comments in the above posts, on the phone this afternoon, in a three way phone conversation together. Randy did refresh Chuck's memory and Chuck does now recall the two earlier conversations that he had this summer with Randy regarding his transmission and what oil he recommended that Randy put in it as Randy was having shifting issues with his 2004 RT-10 Viper. The confusion seems to be in the fact that Randy did not buy the oil from Chuck, as I had thought at the time. I did the transmission oil change with the oil supplied to me by Randy, that was recommended by Chuck in his conversation with Randy.
Chuck, I would like to thank you for being the gentleman you are in discussing this matter. Sometimes it is better to pick up the phone and talk things out together before comments posted here are taken out of context.
Again, thanks.
Robbie
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I also called Royal Purple this afternoon and told them that their cross reference charts, both on the web and in their catalog, were wrong as to what the proper transmission oil is in different year vipers. I had told them that I had discussed the proper oil to be used with our Viper Tech, Chuck Tator, and that they needed to update their catalog and web site. I was told that before switching to their brand lubricants that one should call them at 1-888-382-6300 so they can cross over the OEM part number and tell you which one of their products to use. One should not have to call first as far as I am concerned.

As much as I love Royal Purple Products I do find it scary that their catalog and web site are not correct. One should not have to call them up to double check their cross reference charts. They have told me they are in the process of redoing it.