Call 800.992.1997 and have your VIN Number ready, after they take your information, start raising hell with them with what ever your problem is.
Once you get a Customer care number, start calling everyday complaining about the problem until they resolve it or get you in contact with the right people.
The more times complaining on the same Customer Care Number, the higher up on the stats it goes, and the upper Car center managers, District managers and such get involed as far a speed of resolution.
I waited almost 3 months for Chrysler to try to decide what they were going to do with my multiple failed water pumps, melted head gaskets 2001 gts overheating problem.
Once I opened a customer care number and after about a week and a half of persistant complaining, they are now just buying the car back. It is a way of actually having the people involved be accountable for their action or lack of actions because everything goes into the customer car file.
Just be persistant.