Wicked
Enthusiast
First, let me appoligize for this being a really long post, but I'm very frustrated.
About 100 miles into owning my viper I noticed the paint on the passenger side around the exhaust flaking off. I called the Dealer and they said to bring it in, they would have to take some pictures and would have to send them to dodge for warranty approval.
Problem wasn't really getting worse, so finally got around to taking it in with 800 miles on it or so. They took the Pictures and told me to call back in two weeks, it would take a few weeks for them to hear back from Dodge.
Two weeks pass, I contact the dealership and they state, the picture of the VIN number didn't come out clear and they needed me to come back. Well, I wasn't about to drive 80 miles again, just to have them mess it up, so I call a closer dealership.
The car now has shy of 1500 miles on it and I took it in last Monday. The paint on the exhaust has gotten really bad and now is working it's way up the blue paint, not just the black.
In addition to that, I notice my Drivers Window being off track. After shutting the door, it would roll up over the roof and scratched the paint. In order to get it into the shop, I would hold the window in so it would roll up the track. However, I also noticed when I droped the car off that the window had been off track for some time and was smashing the paint just inside the window.
So I drop the car off at the new dealership and the service guy calls me back and says. "Dodge isn't going to cover the Window under warranty, because the door was open/shut improperly. And the piece that's broken goes all the way into the door and it's going to be very expensive to fix". I respond, how do you open or shut a door improperly. He said that the door was being open/closed by the triangle in front of the door. I proceed to call the guy an idiot, and that nobody in their right mind opens a door there. I threaten to get an attorney involved and hang up. He proceeds to call me back 20 minutes later and states that he agrees and that doesn't make sense, he went and looked at the car with the service manager, he will take some pictures and send it to Dodge. Said he would call me back next Tuesday.
So today, I call him at 4pm because I haven't heard anything. I was really busy, so couldn't probe him too much, but ask him what's going on. He said he hasn't heard anything back yet, but the car is at the body shop getting estimates. Aftere the call, I got to thinking, is he getting an estimate for me to pay or Dodge? The first dealership said dodge would respond with how much they'd pay.... So I call back and of course he's gone for the day.
So they've now had my car for a week and the car is in the same shape today as it was when I droped it off.
What is going on? Why am I getting the run around about fixing my car. Both problems are obviously warranty issues.
Anybody have some insight?
Jason
About 100 miles into owning my viper I noticed the paint on the passenger side around the exhaust flaking off. I called the Dealer and they said to bring it in, they would have to take some pictures and would have to send them to dodge for warranty approval.
Problem wasn't really getting worse, so finally got around to taking it in with 800 miles on it or so. They took the Pictures and told me to call back in two weeks, it would take a few weeks for them to hear back from Dodge.
Two weeks pass, I contact the dealership and they state, the picture of the VIN number didn't come out clear and they needed me to come back. Well, I wasn't about to drive 80 miles again, just to have them mess it up, so I call a closer dealership.
The car now has shy of 1500 miles on it and I took it in last Monday. The paint on the exhaust has gotten really bad and now is working it's way up the blue paint, not just the black.
In addition to that, I notice my Drivers Window being off track. After shutting the door, it would roll up over the roof and scratched the paint. In order to get it into the shop, I would hold the window in so it would roll up the track. However, I also noticed when I droped the car off that the window had been off track for some time and was smashing the paint just inside the window.
So I drop the car off at the new dealership and the service guy calls me back and says. "Dodge isn't going to cover the Window under warranty, because the door was open/shut improperly. And the piece that's broken goes all the way into the door and it's going to be very expensive to fix". I respond, how do you open or shut a door improperly. He said that the door was being open/closed by the triangle in front of the door. I proceed to call the guy an idiot, and that nobody in their right mind opens a door there. I threaten to get an attorney involved and hang up. He proceeds to call me back 20 minutes later and states that he agrees and that doesn't make sense, he went and looked at the car with the service manager, he will take some pictures and send it to Dodge. Said he would call me back next Tuesday.
So today, I call him at 4pm because I haven't heard anything. I was really busy, so couldn't probe him too much, but ask him what's going on. He said he hasn't heard anything back yet, but the car is at the body shop getting estimates. Aftere the call, I got to thinking, is he getting an estimate for me to pay or Dodge? The first dealership said dodge would respond with how much they'd pay.... So I call back and of course he's gone for the day.
So they've now had my car for a week and the car is in the same shape today as it was when I droped it off.
What is going on? Why am I getting the run around about fixing my car. Both problems are obviously warranty issues.
Anybody have some insight?
Jason
